Summary
Overview
Work History
Education
Skills
Event Planner
Accomplishments
Timeline
Generic

Amanda Wilson

Kansas City,KS

Summary

Experienced Teacher Assistant with a strong background in supporting K-12 student groups. Skilled in creating and maintaining safe and nurturing learning environments. Proficient in written and verbal communication, with a deep understanding of classroom activities and teaching methods. Exceptional at preparing lessons, providing materials, and supervising students. Committed to fostering the emotional, social, and academic development of young children. Well-versed in developmental stages and dedicated to creating safe and nurturing environments that enhance learning. Eager to integrate education-based strategies with techniques to promote overall health and wellness. A professional with a proven track record of enhancing executive productivity and improving business operations. Known for exceeding expectations in maximizing group performance and managing calendars. Thrives in independent work environments while consistently meeting demanding objectives.

Helping clients understand their insurance needs and offering them policies that provide coverage for various risks, such as auto, or property. Frequently assessing clients' situations, explaining different policy options, and guiding them through the selection of coverage that suits their needs and budget. Builded trust, providing ongoing support, and ensuring clients understand the terms and benefits of their insurance plans. Ensuring client satisfaction was a top priority.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Allstate
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Retention Specialist

Allstate
08.2023 - 08.2024
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.

Insurance Sales Agent

Allstate
11.2022 - 03.2023
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
  • Generated quotes and proposals for clients to match individual needs.
  • Expanded client base by generating referrals from satisfied customers and networking within the community.
  • Developed sales strategies to increase sales of insurance policies.

Teachers Assistant

Highlawn Montessori
07.2020 - 04.2021
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Organized and guided activities for students, including skills practice, research and memorization tasks.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Reviewed lesson material with students individually or in small groups.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed and completed paperwork and overall office administration operations.
  • Recorded expenses and maintained accounting records.

Lead Pre-K Teacher

St. Michaels DaySchool
09.2011 - 07.2020
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Promoted sensory development by providing access to different textures.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Organized and facilitated monthly parent support group meetings.
  • Identified signs of emotional and developmental problems in children and reported to parents.

Education

Early Childhood Education

University of Kansas
Lawrence, KS

Business

University of Phoenix
Tempe, AZ

Skills

  • Progress reporting
  • Group and individual instruction
  • Teaching
  • Lesson Planning
  • Tutoring
  • Recordkeeping
  • Cleaning
  • Student Evaluation
  • Classroom Management
  • Attendance
  • Materials Preparation
  • Multitasking abilities
  • Supervision
  • MS Office
  • Customer Service
  • Good listening skills
  • Adaptability
  • Experiential learning
  • Organization
  • Complaint handling
  • Customer service
  • Active listening
  • Attention to detail
  • Decision-making
  • Claims processing
  • Payment and investigation escalations
  • Sales training
  • Cold calling
  • Performance improvement

Event Planner

At The University of Kansas, I lead a team of 6-10 women to plan events to promote the online women's magazine we worked for. I coordinated meetings, set goals, established relationships with sponsors, vendors, and other on campus clubs in order to collaborate on future events. Our biggest event was 500 people, held on campus, to raise money for testicular cancer.

Accomplishments

Employer of the Year for 2024 at Allstate.

Timeline

Customer Service Representative

Allstate
08.2024 - Current

Retention Specialist

Allstate
08.2023 - 08.2024

Insurance Sales Agent

Allstate
11.2022 - 03.2023

Teachers Assistant

Highlawn Montessori
07.2020 - 04.2021

Lead Pre-K Teacher

St. Michaels DaySchool
09.2011 - 07.2020

Early Childhood Education

University of Kansas

Business

University of Phoenix
Amanda Wilson