Amanda Wilson
Columbus,OH
Summary
Dynamic Certified Medical Assistant with extensive experience at Northwest OB/GYN, excelling in patient care and clinical documentation. Proficient in electronic health records management and skilled in problem-solving, I consistently enhance patient experiences while ensuring HIPAA compliance and safety protocols. Committed to delivering exceptional healthcare services with a focus on teamwork and efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Northwest OB/GYN
03.2021 - 05.2025
- EMR Athena, greeting patients, obtaining vitals, urine samples, urine dips, verifying allergies, medications, pharmacy, any updated information, administering TDAP, Rhogam, Flu, HPV vaccinations, setting up procedures such as: Colposcopies, EMB, IUD insertions/removals, and whatever the physician needs, cleaning and stocking rooms, making sure orders are correct on forms, and specimens.
- Administrative duties include billing and coding, verifying insurance, prior authorization of surgeries through insurance companies, proper collections process, and training new employees.
Certified Medical Assistant
Innovative Women's Health
08.2018 - 03.2021
- Use of EPIC EMR, greeting patients, rooming patients, obtaining vitals, updating medications and pharmacy.
- Intake of patients concerns, setting up rooms for any procedures like: paps, IUD insertions, explanation insertions, give injections such as TDAP, Flu, Rhogam.
- Clean and stock all rooms. Prepare New OB books and packets, enter orders such as: paps, injections, POCT pregnancy test, urine analysis/cultures, STD testing.
- Administrative duties such as checking in/out patients, collecting co-pays, taking payments and logging them into payment book, insurance verification, answer incoming calls, checking messages and returning calls and schedule patients.
- Turn tv on/off, make sure lobby is neat and clean, lock/unlock doors.
- Prior authorizing IUDs/Nexplanons benefits. Communicate with patients regarding balances.
- CPT/ICD-10 coding experience answering emails from billing, prepare no Show sheets, scan documents into patients charts, order medical supplies for the clinical side and put away in proper places.
- Clean instruments, properly place in packaging for sterilization, place in autoclave, and properly clean autoclave weekly and monthly.
Certified Medical Assistant
OSU Physicians Inc.
09.2016 - 08.2018
- Use of EPIC, Greet patients, room patients, obtain vitals, acknowledge patients concerns for physician, perform injections, EKG's, clean and stock rooms, send medication refills to physicians, call patients with results per physician, schedule patients, do medication prior authorizations.
Certified Medical Assistant
Mercy Health System
10.2015 - 08.2016
- Use of EPIC, greeting patients, obtaining patients vitals, performing injections, EKG, blood draws, cleaning and stocking rooms, scanning documents into patients charts.
Customer Service Representative
CASHLAND FINANCIAL SERVICES
09.2010 - 02.2015
- Open/close store, count/balance cash in safe and drawers, greet customers, enter customers information into system, take payments from customers, order money, make deposits to bank.
STNA (State Tested Nursing Assistant)
Saver Healthcare
08.2009 - 07.2010
- Properly bathing, cleaning, and cleaning multiple residents. Followed nursing home guidelines, HIPAA complaint, documentation, and reporting to proper staff regarding patient care.
Sales Representative
COMPETITION ACCESSORIES
09.2007 - 08.2009
- Greet customers, assist with purchasing and ordering merchandise, organized sales floor with new merchandise, and cash handling.
Customer Service Associate
Lowe's Home Improvement
06.2005 - 08.2007
- Provide a friendly welcoming and experience for customers. Assisted customers with locating items.
- Managed transactions for customers and scan products and assure accurate pricing. Take cash, credit, payments, and issue receipts. Balancing cash drawer at the end of shift.
Key Holder/Sales Lead
Goody's Family Clothing
02.2002 - 05.2005
- Open and closing store and providing great customer service and assisting customers with their needs.
- Overseeing sale associates, cashiers, and other support staff. Helping associates when needed.
- Handling cash registers, balancing drawers, making bank deposits, and managing petty cash.
- Ensuring cleanliness and organization of the store. Handling any customer inquiries and responding to customer complaints.
- Insuring the children's clothing department was set up by corporate floor plans and all merchandise promptly out on the sales floor.
Education
Bachelor Of Healthcare Administration - Health Care Management
Southern New Hampshire University
Hooksett, NH11.2024
Skills
- Coding and documentation
- Sample collection procedures
- Inventory and supply management
- HIPAA compliance and protocols
- Healthcare procedures
- Patient scheduling and care
- Attention to detail
- Sterilization techniques
- Telephone etiquette
- Medical terminology
- Clinical documentation and assessments
- Electronic health records management
- Safety compliance
- Verbal and written communication
- Problem-solving skills
- Blood pressure measurement
- Infection control practices
- Time management strategies
- Basic life support certification
- Team collaboration and support
- Payment collection and billing processes
- Conflict resolution techniques
Certification
AAMA Certified Medical Assistant,
NHA Medical Billing and Coding
, BLS/CPR
References
References available upon request.
Timeline
Certified Medical Assistant
Northwest OB/GYN
03.2021 - 05.2025
Certified Medical Assistant
Innovative Women's Health
08.2018 - 03.2021
Certified Medical Assistant
OSU Physicians Inc.
09.2016 - 08.2018
Certified Medical Assistant
Mercy Health System
10.2015 - 08.2016
Customer Service Representative
CASHLAND FINANCIAL SERVICES
09.2010 - 02.2015
STNA (State Tested Nursing Assistant)
Saver Healthcare
08.2009 - 07.2010
Sales Representative
COMPETITION ACCESSORIES
09.2007 - 08.2009
Customer Service Associate
Lowe's Home Improvement
06.2005 - 08.2007
Key Holder/Sales Lead
Goody's Family Clothing
02.2002 - 05.2005
Bachelor Of Healthcare Administration - Health Care Management
Southern New Hampshire University
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