Amanda Window

• Provide high-level operational and administrative support to the CEO and help enforce our mission to empower survivors of domestic and sexual violence as well as support the values of Quanada: inclusion, compassion, equality, service and acceptance.
• Coordinate and facilitate staff, board, and funder meetings (scheduling, food, space, technology set-up, taking minutes, etc.)
• Support CEO before and after key meetings with content, action items and follow up.
• Perform donor database maintenance.
• Assist in preparing grant application submissions and monitoring compliance with grant agreements.
• Participate in the design and editing of external communications and social media content.
• Answer multi-line phone system and screen calls for staff.
• Ensure office organization and efficiency by managing supplies and placing orders as needed.
• Maintain administrative filing system.
• Provide crisis-intervention and other trauma informed direct services to clients. This can include counseling for clients during emotionally challenging situations, offering empathy while maintaining professionalism.
• Delivered friendly service and offered expert support in every interaction.
• Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
• Provide hospital response and act as backup for shelter advocates on nights/weekends during on-call week.

• Began with Yoh as an on-site Human Resource manager for contract labor force at Harris Broadcast Division. This role then transitioned to a work-from-home role when Harris was sold in 2013 and I worked on other accounts under the Yoh program.

• Accounts have included McKesson, Sony Pictures, American Water, IMS Health/ IQVIA, Owens and Minor, Discovery/OWN, Heinz and others.
• For each account, duties included, but not limited to:

-Onboarding specialist- Handled onboarding of new contractors/employees, background checks, I9 verifications, making auditable records/files for each contractor, orientations, first day instructions, etc.

-Managed weekly payroll for Yoh contractors- this included monitoring hours being entered on time, approved and then paid out to workforce each week and submitting off-cycle check requests for those who entered time late or had payroll errors.

-Coordinated with hiring managers and recruiters on open positions, submitted candidates, scheduled interviews, develop pipeline of needs and candidates to fully staff and maintain a steady workforce for each client.

-Maintain and update SOP for each client on sharepoint as well as training and audit records for each account.

-Work closely with each Program Manager to identify needs of the account, improve workflows, assist with Quarterly Business Reviews and present these to the clients, and ensure the Yoh moto of “We do what we Say” was met for each contractor, manager and HRBP.

• Work also included data entry into different Vendor Management software programs such as Fieldglass, IQNavigator, and SAP; monitoring contractor end dates; Exit interviews, manager surveys, unemployment claims, worker's compensation claims, counseling to current contractors when needed.
• Also attended local job fairs, spoke at local technical institutions to develop a pipeline of candidates, held open interview sessions at the IDES office and developed a contractor referral program to obtain referrals from our own contractors. Implemented a training program to create new pool of candidates for manufacturing positions in Quincy with JWCC workforce development center and Harris BCD.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Kept program-related data accurate, up-to-date and easily accessible for accessibility.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Collaborated with teachers to develop and implement individualized education plans for students with special needs.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Reduced employee turnover by fostering a positive work environment.