Amanda Wingler
Lynn Haven,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bringing 20 years of customer service experience looking for a career with opportunities for advancement.
Overview
12
12
years of professional experience
Work History
Experience Supervisor
Best Buy
10.2012 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Motivated team members through recognition programs focused on rewarding high performers.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Developed comprehensive training programs to ensure team members were well-equipped to handle diverse client needs.
- Managed key accounts with diligence and professionalism, ensuring the highest level of service was consistently delivered.
- Implemented best practices for issue resolution, minimizing response time while maximizing client satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Economic Self Sufficiency Specialist
Department Of Children And Family Services
02.2020 - 09.2021
- Streamlined processes for better case management, resulting in improved efficiency and client outcomes.
- Enhanced client self-sufficiency by conducting comprehensive assessments and creating tailored action plans.
- Provided exceptional customer service while addressing complex cases, resolving issues promptly and professionally.
- Leveraged local partnerships to expand resource availability and maximize client access to essential services.
- Developed customized employment strategies based on individual needs, leading to successful job placements.
- Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
- Managed a diverse caseload efficiently by utilizing effective time management skills and prioritizing tasks accordingly.
- Facilitated communication between clients and other service providers.
Education
Associate of Science - Administration
Rasmussen College
Information Technology Assistant
Tom P Haney Technical Center
Panama City, FL05.2008
Skills
- Customer experience management
- Sales and Upselling
- Customer Relations
- Work Prioritization
- Relationship Building
- Document and Records Management
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Customer Account Management
- POS Systems and Ordering Platforms
- Money handling abilities
- Policies and Procedures Adherence
- Data Entry
- Customer Data Confidentiality
- Key holder experience
- Complaint resolution
- Multi-line phone talent
- Administrative and Office Support
Timeline
Economic Self Sufficiency Specialist
Department Of Children And Family Services
02.2020 - 09.2021
Experience Supervisor
Best Buy
10.2012 - Current
Associate of Science - Administration
Rasmussen College
Information Technology Assistant
Tom P Haney Technical Center