Amanda Winter
Hanford,CA
Summary
Dedicated and reliable housekeeping attendant committed to maintaining cleanliness and upkeep for facilities and rooms. Highly skilled in efficiently preparing rooms for guests, overseeing laundry operations, and monitoring grounds for general repairs. A positive and energetic professional who excels in working with minimal supervision. With a versatile background in hospitality, including 3 years as a Night Auditor, possesses extensive knowledge of room ratings, account balancing, and report generation. Thrives in high-volume environments, leveraging exceptional multitasking and time management abilities to deliver outstanding results.
Overview
7
7
years of professional experience
Work History
Night Auditor
Cobblestone Inn Suites
10.2018 - 08.2019
- Answered guest calls to provide assistance or resolve complaints
- Maintained accurate records of all accounting and billing procedures
- Prepared daily management reports as requested
- Balanced all end of the day shift reports; verified all cash, credit cards and room charge transactions
- Performed all front desk duties during night shift
- Helped with hotel laundry washing, drying, and folding.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Housekeeper Attendant
Cobblestone Inn & Suites
02.2018 - 08.2019
- Performed various housekeeping duties, such as making beds, vacuuming, stocking bathrooms, sweeping and mopping
- Collaborated with other housekeepers to maximize efficiency of cleaning process
- Emptied waste baskets, disinfected furniture.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Crew Member
Arbys
03.2014 - 10.2014
- Took orders via headset and person to person
- Remained knowledgeable and up-to-date about menu offerings and promotions
- Prepared food and drinks properly
- Adhered to all food safety regulations
- Maintained a clean and sanitary workspace at all times.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Housekeeping Attendant
Holiday Inn Express
10.2012 - 02.2014
- Replaced towels, soap, and all room amenities; restocked all towels and room amenities to ensure adequate supply for arriving guests
- Vacuumed rooms, public areas, and hallways
- Gathered all dirty laundry, washed, dried, folded and restocked shelves in storage room
- Inspected all room equipment (TV, light/lamps, faucets, radios, etc) to ensure proper working order
- Must have basic knowledge of general cleaning principles, use of products, and operation of standard cleaning equipment.
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Torrington High School
05.2010
Skills
- Reading Comprehension
- Creativity
- Flexibility
- Adaptability
- Teamwork
- Emotional Intelligence Skills
- Great Communication Skills
- Detail and conflict resolution abilities
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
Languages
English
Full Professional
Timeline
Night Auditor
Cobblestone Inn Suites
10.2018 - 08.2019
Housekeeper Attendant
Cobblestone Inn & Suites
02.2018 - 08.2019
Crew Member
Arbys
03.2014 - 10.2014
Housekeeping Attendant
Holiday Inn Express
10.2012 - 02.2014
High School Diploma -
Torrington High School
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