Amanda Winters
Panama City Beach,FL
Summary
Experienced ED manager with 15+ years of ER experience. Currently overseeing a 44-bed Emergency Department, along with two additional freestanding emergency rooms with a combined total of 67 beds. These facilities collectively handle an average of 100,000 visits annually and the departments I currently manage are staffed with 113 FTE. My primary focus is on staff and patient satisfaction, fostering ED growth within the community, and strengthening relationships with community EMS and physicians. Deeply committed to patient safety, quality care, and development of the patient care team, and service excellence.
Overview
17
17
years of professional experience
Work History
Clinical Nurse Manager, Emergency Room
HCA Florida Gulf Coast Hospital
01.2022 - Current
- Assisted ED Director with successful planning, staffing, and the opening of a new Freestanding Emergency Department.
- Assisted ED Director with direct oversight of 3 Emergency Departments to include one main ER consisting of 44 beds and two FSED with a total of 23 beds.
- Assisted ED Director in throughput management taking our overall DLOS from 220 minutes to an average of 160 DLOS.
- Assisted in the roll out of a NCTM (Navigated Care Team Model) at our main facility.
- Assisted in creating an updated stroke algorithm to create a more streamlined process around stroke alert and DTN times.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Administered performance evaluations and probationary reviews to assess nursing personnel.
- Facilitated team-building activities to promote collaboration among nursing staff, resulting in improved morale and job satisfaction levels.
- Managed budgets and resources, consistently meeting financial goals while maintaining high-quality patient care standards.
- Coordinated departmental operations according to administrative, legal and medical guidelines.
- Increased employee retention rates by creating a supportive work environment that valued teamwork and open communication.
- Improved patient satisfaction scores with continuous assessment of patient needs and prompt resolution of concerns.
- Mentored new nursing staff, fostering professional growth and development through comprehensive training programs.
- Implemented quality improvement initiatives to identify areas for potential enhancements in patient care delivery methods.
- Ensured compliance with regulatory requirements by maintaining accurate documentation and adhering to established policies and procedures.
- Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members.
- Investigated and resolved issues affecting hospital operations and patient care.
Travel Nurse, Emergency Department
HealthTrust Workforce Solutions
03.2020 - 01.2022
- Contributed to improved team communication by participating in regular huddles, shift change reports, and interdisciplinary meetings.
- Assisted physicians with diagnostic tests and procedures such as IV insertions, blood draws, EKGs, wound care management, splint application among others within the scope of practice for a travel nurse role.
- Enhanced patient satisfaction with compassionate bedside manner and clear communication of treatment plans.
- Provided timely interventions for critically ill patients, stabilizing conditions and preventing further complications.
- Mentored/Precepted new nursing staff members to help them acclimate quickly to the demands of the emergency department setting.
- Demonstrated adaptability by effectively managing assignments across multiple hospital locations and varied patient populations.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Clinical Nurse Manager, Emergency Services
HCA Gulf Coast Regional Medical Center
01.2019 - 01.2020
- Assisted the ED Director with oversight of the emergency department post Hurricane Michael and a large remodel.
- Directed day-to-day nursing and operational functions for 25-bed Emergency Department, ensuring exceptional delivery of care when developing well-rounded nursing teams.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Improved patient satisfaction scores with continuous assessment of patient needs and prompt resolution of concerns.
- Initiated care plan and actualized appropriate interventions and treatment.
- Collaborated with interdisciplinary teams to develop integrated care plans, ensuring seamless delivery of services to patients.
- Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
- Facilitated team-building activities to promote collaboration among nursing staff, resulting in improved morale and job satisfaction levels.
- Ensured compliance with regulatory requirements by maintaining accurate documentation and adhering to established policies and procedures.
- Maintained a safe working environment by enforcing infection control measures and adhering to safety protocols.
Charge Nurse, Emergency Department
Gulf Coast Regional Medical Center
01.2016 - 01.2019
- Provided leadership during critical incidents (Hurricane Michael) and mass casualty events, coordinating resources effectively to manage the influx of patients requiring care or being transferred out to another facility.
- Championed a positive work environment by fostering open communication, teamwork, and mutual respect among all staff members.
- Served as a liaison between patients, families, and physicians, promoting effective communication and timely resolution of concerns or issues.
- Ensured accurate documentation of all patient interactions according to established guidelines while adhering to HIPAA regulations.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Travel Nurse, Pediatric Emergency Department
Aya Healthcare
10.2014 - 01.2016
- Administered medications and treatment to patients and monitored responses.
- Educated patients and families about medications, treatments and lifestyle changes to better understand and manage condition.
- Served as a resource for colleagues seeking guidance on clinical best practices and procedures, fostering an atmosphere of continuous learning and professional development.
- Demonstrated adaptability in rapidly adjusting to changing unit assignments, consistently maintaining high-quality care delivery across various clinical settings.
- Provided medical care to patients in varied settings to offer patients best possible care regardless of location.
- Participated in ongoing professional development opportunities, staying current on best practices in pediatric emergency nursing.
- Safely administered medications and treatments, adhering to strict protocols for pediatric dosages and calculations.
- Collaborated with interdisciplinary teams to develop individualized treatment plans for pediatric patients.
- Educated parents on post-discharge care instructions, facilitating a smooth transition from hospital to home environment.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Pediatric Emergency Room Nurse
Gulf Coast Regional Medical Center
06.2010 - 10.2014
- Assisted in developing and implementing a team of float nurses that would move between the pediatric critical care areas (NICU, Pediatric ED)
- took care of critically ill patients on a 1:1 ratio to help our facility obtain a certificate of need for our PICU.
- Collaborated with ED leadership to assist with the planning and opening of a 7-bed pediatric ED
- Participated in ongoing professional development opportunities, staying current on best practices in pediatric emergency nursing.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Improved patient satisfaction scores by providing empathetic and compassionate care to children and their families.
- Reduced wait times for patients through efficient triage and prioritization of critical cases.
- Assisted physicians with diagnostic procedures such as lumbar punctures, suturing lacerations, or inserting intravenous lines when needed.
- Mentored new nursing staff members, sharing expertise in pediatric emergency procedures and fostering a supportive team environment.
- Provided emotional support to children experiencing trauma or distress during their ER visits, helping ease anxiety and foster trust with healthcare providers.
- Safely administered medications and treatments, adhering to strict protocols for pediatric dosages and calculations.
- Collaborated with interdisciplinary teams to develop individualized treatment plans for pediatric patients.
Patient Care Technician
Gulf Coast Regional Medical Center
03.2008 - 06.2010
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Assisted in the care of the pediatric and NICU patients.
Education
Bachelor of Science - Nursing
Gulf Coast State College
Panama City, Florida01-2020
Associate of Science - Registered Nursing
Gulf Coast State College
Panama City, FL05-2010
Skills
- Recruiting and training
- Multitasking
- Quality Improvement
- Adaptability
- Professionalism
- Department management
- Trusted leader
- Perceptive to areas needing change and actively participates in effective process improvement
- Critical thinker and problem solver
Timeline
Clinical Nurse Manager, Emergency Room
HCA Florida Gulf Coast Hospital
01.2022 - Current
Travel Nurse, Emergency Department
HealthTrust Workforce Solutions
03.2020 - 01.2022
Clinical Nurse Manager, Emergency Services
HCA Gulf Coast Regional Medical Center
01.2019 - 01.2020
Charge Nurse, Emergency Department
Gulf Coast Regional Medical Center
01.2016 - 01.2019
Travel Nurse, Pediatric Emergency Department
Aya Healthcare
10.2014 - 01.2016
Pediatric Emergency Room Nurse
Gulf Coast Regional Medical Center
06.2010 - 10.2014
Patient Care Technician
Gulf Coast Regional Medical Center
03.2008 - 06.2010
Bachelor of Science - Nursing
Gulf Coast State College
Associate of Science - Registered Nursing
Gulf Coast State College
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