Amanda Winters
JBER,AK
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
8
8
years of professional experience
Work History
Medical Office Clerk - JBER Hospital (Pain Management)
Caban Resources
03.2023 - Current
- Ensured seamless communication within the clinic by connecting various military personnel and their dependents with appropriate medical services.
- Ensured compliance with DHA guidelines through efficient handling of patient entry and exit procedures.
- Coordinated multiple provider appointments within clinic efficiently.
- I perform everyday clerical duties to ensure that providers, nurses, and LPNs have organized access to information in order for their jobs to run smoothly.
- This includes, but is not limited to, filing, faxing, copying, answering incoming calls, making outbound appointment reminders, fielding messages to appropriate parties, monitoring and updating stationary and supply inventory, and updating patients' medical records.
Duals Provider Representative II - Remote
Elevance Health
09.2021 - 01.2023
- REMOTE - As a dual representative, I handled both customer and provider inquiries, answering questions, and resolved problems in a timely manner with the goal of a one call resolution in mind
- Met the requirements of members and providers to affirm their importance to Elevance Health.
- Handled diverse tasks related to healthcare claims and customer interactions.
- Gained extensive experience in navigating and managing diverse technology platforms.
- Experienced in multiple departmental functions.
- Assisted in training classes as connector and mentor.
Appliance and Kitchen Sales Specialist
Lowe's Home Improvement
11.2019 - 09.2021
- As a specialist, I serve as an expert in the knowledge of my department and am able to explain the features and services of products to potential and existing customers, with the end goal of making a sale.
- I built long-lasting relationships with customers, with the intention of them being long-lasting customers.
- I was also responsible for executing orders and projects relating to the appliance and kitchen departments, as well as other locations in the store, if help was needed.
- I also have experience as a cashier and with money exchange.
Customer Care/ Sales Chat Specialist
Lowe's Home Improvement
06.2017 - 10.2019
- From my hire date to February 2018, I worked in Customer Care at Lowe's Corporate Call Center. Then, I was promoted to a Click to Chat agent and was responsible for managing up to three chats at once on a chatting platform linked directly to Lowe's website.
- Provided comprehensive support for diverse customer inquiries spanning multiple product categories.
- Implemented consistent business processes to handle concerns and queries.
- Mentored Customer Care, Chat, and Sales teams through structured classroom sessions.
- Cross-trained in email communication and gained experience as acting MOD.
Education
High school or equivalent -
Warren Central Highschool
Indianapolis, IN06.2015
Skills
- Customer service
- Computer literacy
- Time management
- Communication skills
- DEERS
- HIPAA
- Medical office experience
- MHS
Timeline
Medical Office Clerk - JBER Hospital (Pain Management)
Caban Resources
03.2023 - Current
Duals Provider Representative II - Remote
Elevance Health
09.2021 - 01.2023
Appliance and Kitchen Sales Specialist
Lowe's Home Improvement
11.2019 - 09.2021
Customer Care/ Sales Chat Specialist
Lowe's Home Improvement
06.2017 - 10.2019
High school or equivalent -
Warren Central Highschool
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