Amanda Wisman
Middletown,PA
Summary
Meticulous professional with expertise in medical documentation and insurance verification. Proven ability to streamline workflows and enhance team collaboration, ensuring patient information accuracy and operational efficiency.
Overview
7
7
years of professional experience
Work History
Contact Care Specialist Expert
UPMC
Lemoyne, Pennsylvania
08.2023 - Current
- Documented patient information in electronic health records systems to ensure accuracy and compliance.
- Collaborated with other departments to resolve operational and technical issues, enhancing workflow efficiency.
- Provided support and guidance to junior colleagues.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Managed patient inquiries and complaints, directing them to appropriate medical staff for timely resolution.
CCMA
UPMC
Harrisburg, Pennsylvania
07.2019 - 08.2023
- Collected and documented patient medical histories and vital signs accurately.
- Administered medications and injections per healthcare provider instructions.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Prepared patients for examinations and assisted with various medical procedures.
- Educated patients on treatment plans and provided health maintenance information to support adherence and well-being.
- Responded quickly to emergent situations within clinic, ensuring patient safety by following established protocols.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Coordinated patient schedules and managed appointment logistics to ensure timely access to care.
- Assisted in scheduling appointments for patients over the phone or via email communication.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Utilized electronic health records systems for accurate patient documentation management.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Handled general office duties to support administrative staff during peak hours.
Education
Associates Degree - Medical Assistant
Keystone Technical Institute
Harrisburg, PA01-2012
Skills
- Medical documentation
- Medical terminology
- Insurance verification
- Medical office administration
- Workflow coordination
- Data entry proficiency
- Time management
- Attention to detail
- Team collaboration
- Problem solving
- Adaptability
- Communication
- Conflict resolution
Timeline
Contact Care Specialist Expert
UPMC
08.2023 - Current
CCMA
UPMC
07.2019 - 08.2023
Associates Degree - Medical Assistant
Keystone Technical Institute