Amanda Witt
Bakersfield,CA
Summary
Dynamic and results-oriented professional with extensive experience at CCS Pathways and Westside Urgent Care, specializing in streamlining front office operations and enhancing customer satisfaction. Leveraged organization skills and a service-oriented mindset to improve appointment scheduling efficiency and reduce wait times. Demonstrated excellence in customer service and data entry, contributing to a positive and welcoming environment for all clients. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
17
17
years of professional experience
Work History
Receptionist/ Front Office Assistant
CCS Pathways
12.2019 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Reduced incoming call response time by implementing an effective call routing system.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Prepared professional correspondence on behalf of management utilizing strong written communication skills when necessary.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Registration Receptionist
Westside Urgent Care
05.2006 - 11.2008
- Implemented new office procedures to streamline check-in processes, resulting in shorter wait times for patients.
- Provided comprehensive training to new reception staff members, fostering a supportive team environment.
- Collaborated with healthcare professionals to provide seamless coordination of care for patients.
- Conducted follow-up calls on outstanding invoices; facilitated prompt payment collection from responsible parties.
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
- Increased accuracy in medical record documentation through diligent attention to detail and thorough data entry practices.
- Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
- Facilitated communication between patients, providers, and insurance companies, resolving issues promptly and professionally.
- Streamlined the appointment scheduling system for increased patient satisfaction and improved workflow.
- Developed rapport with returning patients through consistent delivery of friendly service during each interaction.
- Reduced wait times by effectively prioritizing tasks and managing daily workload.
- Anticipated potential appointment conflicts; proactively rescheduled as needed to minimize disruptions in patient care schedules.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
Education
Diploma -
Fontana High School
Fontana, CA06.1988
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Customer and client relations
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- File Management
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Document Management
- Clerical Support
- Professional Demeanor
- Calendar Management
- Documentation And Reporting
- Service-oriented mindset
- Multi-Line Telephone Systems
- Tech-Savvy
- Performance Improvement
- Information Protection
- Document Control
- Mail distribution
- Staff Management
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Appointment Scheduling
- Courteous and Professional
- Computer Proficiency
- Relationship Building
- Billing and Invoicing
- Visitor and Customer Relations
- Customer Complaint Resolution
- Documentation
- Multi-Line Phone Systems
Timeline
Receptionist/ Front Office Assistant
CCS Pathways
12.2019 - 09.2023
Registration Receptionist
Westside Urgent Care
05.2006 - 11.2008
Diploma -
Fontana High School