Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Wojciechowicz

Downingtown,PA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Caregiver, Special Needs

My Son
06.2019 - 09.2024
  • Assisted with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individual by providing personalized care and attention.
  • Assisted in achieving their daily goals by offering physical support and emotional encouragement.
  • Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individual.

Patient Services Representative

Belcara Health
09.2018 - 11.2018
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.

Lead Server

McFaul's Ironhorse Tavern
03.2015 - 08.2018
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.

Education

No Degree - Health Care Administration

Towson University
Baltimore, MD

Skills

  • Multitasking Abilities
  • Reliability
  • Professionalism
  • Adaptability
  • Crisis Management
  • Hospitality service expertise
  • Memory retention
  • Clear Communication
  • Customer Satisfaction
  • Process payments
  • Expectation setting
  • Problem-solving abilities

Timeline

Caregiver, Special Needs

My Son
06.2019 - 09.2024

Patient Services Representative

Belcara Health
09.2018 - 11.2018

Lead Server

McFaul's Ironhorse Tavern
03.2015 - 08.2018

No Degree - Health Care Administration

Towson University

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Amanda Wojciechowicz