Amanda Wolf
Gulf Breeze,FL
Summary
Seasoned risk management professional with over 13 years of experience in managing claims in support of company interests and industry objectives. High-level customer service initiatives in a variety of parallel industries, including disaster recovery. Extensive experience in risk assessments, estimation of property damages, litigation, subrogation, and negotiation as well as team management and training on estimate writing. Continually exceeds expectations by creating valuable partnerships with people at all levels of the organization, including customers, team members, and vendors.
Overview
11
11
years of professional experience
Work History
Training Coordinator and Team Manager
Sedgwick Repair Solutions
09.2018 - Current
- Developed and implemented comprehensive training program to increase employee productivity and morale for the TPA Liberty Mutual account.
- Monitored and evaluated training performance to determine quality and cohesiveness while creating teams of seasoned adjusters who wrote supplement estimates as well as worked complex claims.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained employees on Symbility on Claims Connect systems on how to estimate and effectively document claim files in Navigator.
- Trained on variety of claim types, thoroughly investigating all claims that led to precise coverage analysis and indemnity payments, while ensuring all objectives were met with speed and accuracy for both the client and company.
CAT Adjuster
Liberty Mutual
03.2018 - 09.2021
- Handled a variety of claim types, thoroughly investigating all claims that led to precise coverage analysis and indemnity payments, while ensuring all objectives were met with speed and accuracy for both the client and company.
- Actively processed, investigated, evaluated, and settled homeowner claims, with settlement authority between $20K to $75K, as well as exercised sound judgment in negotiating settlements with policyholders.
- Developed and analyzed data with regard to the insurance contract and research coverage questions, while thoroughly evaluating conditions and analyzing causes for loss, gathering supporting information to support the cause of loss.
- Complied with Property Best Practices in determining applicable coverage or non-coverage and claim settlements, as well as prepared estimates reflecting dollar value of damages associated with claim losses.
- Assisted insured parties by creating repair estimates, evaluated outside estimates and interpreting findings for insureds, while also communicating effectively with all parties involved throughout the entire lifecycle of the claim.
- Consistently approached each situation with objectivity and effectively applied strong listening and critical-thinking skills, as well as utilized trade nomenclature and rapidly acquired strong proficiency with claims management with the continued increase of adjuster claim load.
- Handled claims from cradle to grave to ensure an appropriate property assessment, while also maintaining knowledge of construction repair practices, structural design elements, and acceptable work standards for carpenters, roofers, painters, and other tradesmen.
Auto Claims Adjuster/ Trainer
Liberty Mutual
01.2013 - 03.2018
- Trained new hires on liability processes and effective claims handling.
- Examined photographs and surveillance and any other documents relating to claims.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Determined liability for each claim and proper payment to ensure proper claims settlement
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Worked with litigation on complex claims to seek claims resolution.
Education
Nursing
Northlake College
Irving, TXBusiness Administration
Texas Women’s University
Denton, TXIrving High School
Irving, TX05.2002
Skills
- Settlement Determinations
- Compliance Management
- Documentation Review
- Coverage Assessments
- Policy Investigations
- Staff Management
- Coaching and Mentoring
- Claims Investigation
- Insurance Policy Coverage Knowledge
- Negotiation and Mediation
- Casualty and Property Loss
- Property Damage Assessment
- Estimate Preparation
Pc Applications
Advanced knowledge of software systems XactAnalysis and Xactimate, Claims Connect and Symbility/ Mobile Claims, Navigator/ Guidewire, and Microsoft Office.
Timeline
Training Coordinator and Team Manager
Sedgwick Repair Solutions
09.2018 - Current
CAT Adjuster
Liberty Mutual
03.2018 - 09.2021
Auto Claims Adjuster/ Trainer
Liberty Mutual
01.2013 - 03.2018
Nursing
Northlake College
Business Administration
Texas Women’s University
Irving High School
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