Amanda Womack

My previous job is a sister company under DYCOM Industries. I work for the same company technically.

• Delegate assigned projects to permit engineers for submitting permits to the correct agencies.
• Maintaining a good relationship with the customer and reviewers or inspectors.
• Answer any questions concerning updates on specific permits and projects.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Set overall vision and provided team leadership.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Submitting permits to install fiber optic cable underground and aerial for cell service to different municipalities in and around Indianapolis, Indiana. Contracted through Verizon.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.

• Talking with clients through many e-mails and/or phone calls. Building permit packages together to be able to submit to every municipality in the State of Florida. Keep up with many deadlines and paperwork needed for each sign permit. Organized files to maintain quick and easy access to answer any questions any client may have on each job.
• Compiled data and reviewed information for accuracy prior to input.
• Completed data entry tasks with accuracy and efficiency.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Managed workflow scheduling, data entry and accuracy verification for large data projects.
• Scanned documents and saved in database to keep records of essential organizational information.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Processed product returns and assisted customers with other selections.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items and join reward programs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Collected and authorized payments of guests.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.

• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Applied security, safety and loss prevention strategies during shifts.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.

• Processed various cash transactions and answered gaming customer questions.
• Counted and recorded assigned funds and made exchanges of funds throughout shift.
• Quickly and accurately counted drawers at start and end of each shift.
• Performed check cashing for customers based on company policies.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Issued gaming coins and tokens to customers for cash.
• Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
• Verified individual amounts of loose coin and bundled paper money.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Secured casino funds not in use after balancing cash drawer.
• Moved currency, coins and chips following exact security protocols.
• Trained, oriented and mentored new cashiers in money handling and cage security procedures.
• Understood and consistently followed gaming commission rules governing establishment activities.
• Counted cash, prepared deposits and balanced accounts.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
• Connected with customers to support positive transaction experiences and address service concerns.
• Operated POS terminals and cash drawer balancing.
• Processed credit card and debit payments via POS systems, providing accurate charges and credits.
• Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
• Delivered consistently accurate orders, special requests and menu alterations.
• Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.

• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Observed each team member to carry out duties and provided constructive criticism.
• Trained staff members to perform inventory management, customer service and maintenance.
• Managed communication between associates and management, addressing key issues and needs.
• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
• Connected with customers to support positive transaction experiences and address service concerns.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.