Amanda Wood

● Enter data from sales documents into Salesforce

● Order Supplies for office, sales team and upper management

● Act as an assistant to General Manager

● Make sure all job payments have been made at the end of each day

● Process customer payments including check and credit card payments as needed

● Take all cash payments to the bank and deposit into a company account

● Keep track of multiple reports in Salesforce

● Onboard new hires

● Main contact for all partners / vendors

● Collect procurement paperwork for new vendors

● Plan and book all parties/ events

● Work with the warehouse manager to receive all BOLs for the day

● Scan and upload BOL paperwork

● Book all travel for employees including flights, hotel, and rental cars

● Total up each traveler’s per diem and write checks/ deposit electronically into their bank accounts

● Make sure each employee’s license and DOT certifications stay up to date

● Assist employees with all company benefits

● Enter data during all warehouse quarterly meetings

● Manage all fleet including scheduling company vehicle inspections, maintenance, and ordering updated registrations

● Check employees’ timecards each morning to ensure they clock in / out, put in sick time /PTO, punch change requests, and code travel.

● Assign installers’ daily job numbers in Paycom each morning

● Print and mail contracts to customers

● Schedule all office maintenance when needed

● Book new hires for appropriate training courses

● Attend all office and administrative meetings

● Keep records of customer interactions and transactions,

●Monitoring orders to ensure expeditious, complete, and correct delivery

● Resolve customer complaints by researching the order history and taking disposition of incorrect products or service

● Type up fully detailed quotes/descriptions and send to customers

● Keep customer updated through entire project via email or phone

● Type up change orders/ work orders and monitor them

● Make sure customer deposits/ final payments are made

● Follow jobs from start to finish

● Preform QC and sign off on final product before it is shipped

● Communicate to customers about completion dates

● Coordinate shipping of completed jobs

● Keep track of install dates and make sure they are met

● Meet with production team every morning to go over the plan for the day and what is scheduled to complete

● Train new employees

● Coordinate installations from beginning to end

● Constant interaction with retail partners, installers, and customers

● Schedule flooring installations and confirm appointments with customers

● Monitor and track installations and warranty calls

● Solve customer problems and issues

● Communicate and guide technicians in the field to ensure quality installations

● Job site visits/ inspections

● Supervise Customer Care Specialist/ Warehouse

● Train new employees

● Job progress report updates from technicians’ multiple times a day

● Perform QA calls to ensure each customer is extremely satisfied with their installation

● Work in a fast-paced environment and make sure every deadline is met within a timely manner

● Reviewing project plans with customer and technicians to ensure the installation goes as smoothly as possible ● Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project

● Liaising with customer to identify and define project requirements, scope, and objective

● Act as the point of contact and communicate project status to all participants

● Responsible for interviewing, hiring, and firing technicians

●Proficient in Installation Management System and Installed Sales Selling Tool

● Mentoring and training new employees on the systems and day to day tasks

● Sending, receiving, and responding to questions from Stores and Service Providers related to quote details

● Communicating thoroughly with others via phone, email, and other communication tools

● Approving and rejecting information provided by our Service Providers and following up as needed

● Giving feedback to peers and supervisors regarding the centralized quoting model

● Created workflow document for coordinators

● Collaborate directly with service provider and store associates to complete work in a timely/ accurate manner

● Completing special projects and tasks for management ● Quote flooring installation projects accurately in a timely manner

●Managed multiple store’s installations/ projects in all categories

● Managed a workload of 100+ individual customers

● Made sure customers were scheduled with installers in a timely manner

● Communicated timely updates to each individual customer

● Ensures merchandise is ready for installer pickup or schedule delivery to the customer’s home

● Identified issues that may stall project/installation and with customer, resolve the delay

● Reviewed, approved, and submitted installer invoices for payment

● Generated and maintain work orders to manage install issues

● Partnered closely with our field teams, including, FPS, PSI, DSM, MSM, and Store associates

● Followed up with customers to make sure they are satisfied with their installation services from Lowe's/ contractors

● Mentor and train new associates in the office