Amanda Wood
Midlothian,TX
Summary
Experienced in office management and administrative support, excelling at providing excellent assistance to ensure smooth operations. Strong communication and interpersonal skills enable effective interaction with colleagues and clients. Proven track record of managing competing priorities and meeting deadlines, adept at handling multiple tasks efficiently. Creative problem solver with strong analytical and critical thinking skills, identifying and implementing innovative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Representative
CareNow Urgent Care
03.2024 - Current
- Collaborated with insurance companies to ensure accurate billing and claim processing, minimizing errors.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Handled secure patient records with unwavering commitment to privacy and confidentiality.
- Coordinated with teams across disciplines to ensure smooth transitions in treatment stages, boosting care continuity.
- Enhanced communication with patients, explaining registration processes and paperwork requirements clearly.
- Streamlined patient check-in process, resulting in reduced wait times and enhanced patient satisfaction.
- Enhanced accuracy of patient records with meticulous data entry and verification tasks.
- Boosted team morale and productivity by sharing best practices in patient registration and data management.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Senior Health Information Management
Ut Southwestern Medical Center
01.2023 - 06.2023
- Ensure compliance with HIPAA norms for patient confidentiality protection.
- Collected medical information for healthcare providers and individuals.
- Implemented measures to protect restricted patient records.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments
- Recorded patient information in compliance with regulatory standards
- Streamlined electronic medical record systems by optimizing the organization and accessibility of patient information.
- Created comprehensive documentation for all implemented systems, facilitating easy reference for future troubleshooting or modifications.
- Coordinated with vendors during software procurement processes, negotiating favorable terms and conditions for the organization's benefit.
- Provided training and support to staff on new software applications, ensuring optimal utilization of technology resources.
- Ran quality metrics reports to maintain high standards of virtual care.
- Managed digitization of paper records.
Senior Patient Access
Texas Health Resources
01.2012 - 09.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients' privacy.
- Collected and entered patient demographic and insurance data into the computer database to establish the patient's medical record.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Obtained the patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts, and discussed options to satisfy the remainder of patient financial obligations.
- Answered incoming calls, scheduled appointments, and filed medical records.
Education
Associate of Arts -
University of Phoenix
TempeMedical Management -
Concorde Career College
Grand Prairie01.2012
High School Diploma -
Midlothian High School
Midlothian06.2009
Skills
- Effective Communication
- Training and Mentoring
- Operational Planning
- Proficient in Epic and trained super user
- Proficient in Meditech
- Proficient in Experity and clockwise
- Recruiting and Interviewing
- Health Records Review
- HIPAA Requirements
- HITECH Requirements
- Office Administration
- Leadership
Certification
- BLS Certification
- CHAA
Timeline
Front Desk Representative
CareNow Urgent Care
03.2024 - Current
Senior Health Information Management
Ut Southwestern Medical Center
01.2023 - 06.2023
Senior Patient Access
Texas Health Resources
01.2012 - 09.2022
Associate of Arts -
University of Phoenix
Medical Management -
Concorde Career College
High School Diploma -
Midlothian High School
- BLS Certification
- CHAA
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