Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Amanda Wood

Rural Hall,NC

Summary

Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication, and multitasking abilities. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Highly skilled Operations Administrator with broad experience in coordinating and managing operational procedures. Strengths include problem-solving, decision-making, and strategic planning. Have successfully streamlined processes to improve efficiency and productivity within several organizations.

Overview

7
7
years of professional experience

Work History

Operations Administrator

West Shore Home
Greensboro, NC
07.2022 - 04.2023
  • Enter data from sales documents into Salesforce
  • Order Supplies for office, sales team and upper management
  • Act as an assistant to General Manager
  • Make sure all job payments have been made at the end of each day
  • Process customer payments including check and credit card payments as needed
  • Take all cash payments to the bank and deposit into a company account
  • Keep track of multiple reports in Salesforce
  • Onboard new hires
  • Main contact for all partners / vendors
  • Collect procurement paperwork for new vendors
  • Plan and book all parties/ events
  • Work with the warehouse manager to receive all BOLs for the day
  • Scan and upload BOL paperwork
  • Book all travel for employees including flights, hotel, and rental cars
  • Total up each traveler’s per diem and write checks/ deposit electronically into their bank accounts
  • Make sure each employee’s license and DOT certifications stay up to date
  • Assist employees with all company benefits
  • Enter data during all warehouse quarterly meetings
  • Manage all fleet including scheduling company vehicle inspections, maintenance, and ordering updated registrations
  • Check employees’ timecards each morning to ensure they clock in / out, put in sick time /PTO, punch change requests, and code travel.
  • Assign installers’ daily job numbers in Paycom each morning
  • Print and mail contracts to customers
  • Schedule all office maintenance as needed
  • Book new hires for appropriate training courses
  • Attend all office and administrative meetings
  • Expense reporting
  • Work closely with HR
  • Main point of contact

Project Manager

AI Innovations
Clemmons, NC
01.2021 - 07.2022
  • Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete, and correct delivery
  • Resolve customer complaints by researching the order history and taking disposition of incorrect products or service
  • Type up fully detailed quotes/descriptions and send them to customers
  • Type up change orders/ work orders and monitor them
  • Make sure customer deposits/ final payments are made
  • Following jobs from start to finish
  • Preform QC and sign off on final product before it is shipped
  • Communicate to customers about completion dates
  • Coordinate shipping of completed jobs
  • Keep track of install dates and make sure they are met
  • Training new employees
  • Meet with the production team every morning to go over the plan for the day and what is scheduled to complete
  • Train new employees
  • Collect customer's deposits/ final payments

Project Manager

US Installation Group
Wilmington, NC
06.2019 - 04.2020
  • Coordinate installations from beginning to end
  • Constant interaction with retail partners, installers, and customers
  • Schedule flooring installations and confirm appointments with customers
  • Monitor and track installations and warranty calls
  • Solving customer problems and issues
  • Communicate and guide technicians in the field to ensure quality installations
  • Job site visits/ inspections
  • Supervise Customer Care Specialist/ Warehouse
  • Train new employees
  • Job progress report updates from technicians’ multiple times a day
  • Perform QA calls to ensure each customer is extremely satisfied with their installation
  • Work in a fast-paced environment and make sure every deadline is met within a timely manner
  • Reviewing project plans with customers and technicians to ensure the installation goes as smoothly as possible
  • Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project
  • Liaising with customer to identify and define project requirements, scope, and objective
  • Act as the point of contact and communicate project status to all participants
  • Responsible for interviewing, hiring, and firing technicians

Central Quoting Coordinator

Lowes Corporate Office
Mooresville, NC
11.2017 - 05.2019
  • Proficient in Installation Management System and Installed Sales Selling Tool
  • Mentoring and training new employees on the systems and day to day tasks
  • Sending, receiving, and responding to questions from Stores and Service Providers related to quote details
  • Communicating thoroughly with others via phone, email, and other communication tools
  • Approving and rejecting information provided by our Service Providers and following up as needed
  • Giving feedback to peers and supervisors regarding the centralized quoting model
  • Created workflow document for coordinators
  • Collaborate directly with service providers and store associates to complete work in a timely/ accurate manner
  • Completing special projects and tasks for management
  • Quote flooring installation projects accurately in a timely manner

Installed Sales Project Coordinator

Lowe’s Corporate Office
Wilkesboro, NC
10.2016 - 11.2017
  • Managed multiple store’s installations/ projects in all categories
  • Managed a workload of 100+ individual customers
  • Made sure customers were scheduled with installers in a timely manner
  • Communicated timely updates to each individual customer
  • Ensure merchandise is ready for installer pickup or schedule delivery to the customer’s home
  • Identified issues that may stall the project/installation and with customer, resolve the delay
  • Reviewed, approved, and submitted installer invoices for payment
  • Generated and maintain work orders to manage install issues
  • Partnered closely with our field teams, including FPS, PSI, DSM, MSM, and Store associates
  • Followed up with customers to make sure they are satisfied with their installation services from Lowe's/ contractors

Education

General Education -

Surry Community College
Dobson, NC
01.2016

Diploma -

Starmount Highschool
Boonville, NC
12.2013

Skills

  • Outlook
  • Spreadsheets
  • Power point
  • Email communication
  • Outlook
  • Sales Force
  • Paycom
  • Web and Social media skills
  • ISST
  • IMS
  • Sterling
  • Project tool
  • Customer service
  • Self-motivated
  • Problem solving
  • Time management
  • Organizational skills
  • Kronos

Affiliations

Hi, I'm Amanda Wood, I am 29 years old. I have a son who just turned 2 and a dog who will be 14 this year. When I was pregnant with my son, I was high risk due to some complications so I ended up having to leave my career for a while to stay home with him. He is perfectly healthy and overly smart now though! I am So beyond ready to get back to work. I sure have missed it but also very grateful that I did have the opportunity to be able to be with my son his first couple years.

I have years of experience in project management and administrative work. I possess many skills and am eager to bring my experience to a company who truly values their employees. I am a very organized person when it comes to my workspace, car, home, etc. I like to think that life is much easier this way. In my free time I like to journal, do anything outdoors (lake days on the boat/ jet skis, fishing, kayaking, riding side by side, vineyards, pool days), shopping (way too much), cookouts & getting together with my family.

Accomplishments

  • Class president.
  • I was apart of many clubs and loved being involved with so many things.
  • In my english honors class, my teacher saw me as a great leader and chose me to attend leadership conferences at WFU.
  • Although I did go to college for a couple years, I did not earn my degree. I did learn many things though and have used my knowledge to attain a measurable amount of experience and skills in my career.
  • When I worked for Lowes Cooperate office, I was rewarded for being number one sales specialist.
  • At West Shore Home, we didn't do any certificates but I was given many thanks and praises everyday for all I did to always help out the sales manager, general manager and installation manager.

References

References available upon request.

Timeline

Operations Administrator

West Shore Home
07.2022 - 04.2023

Project Manager

AI Innovations
01.2021 - 07.2022

Project Manager

US Installation Group
06.2019 - 04.2020

Central Quoting Coordinator

Lowes Corporate Office
11.2017 - 05.2019

Installed Sales Project Coordinator

Lowe’s Corporate Office
10.2016 - 11.2017

General Education -

Surry Community College

Diploma -

Starmount Highschool
Amanda Wood