Dedicated Assistant with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Amanda Workman
Assistant
Louisville,KY
Summary
Overview
13
years of professional experience
1
Certification
Work History
Root Construction LLC
Personal Assistant for Owner
02.2021 - Current
Job overview
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Sourced and ordered office equipment and supplies.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Circle K
Gas Station Assistant Manager
12.2022 - 05.2023
Job overview
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Kentucky Fried Chicken
Restaurant General Manager
01.2020 - 10.2022
Job overview
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales; with profitable increase by 25%
Burger King
Shift Coordinator
11.2017 - 07.2019
Job overview
- Delegated tasks to team members and assessed compliance.
- Monitored and improved performance of teams and individual employees.
- Interpreted management directives, performed daily assignments and completed special projects.
- Verified quality of all work performed to meet demanding targets.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
MultipleCompanies
Waitress
03.2014 - 06.2019
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for dine in restaurant with social relevancy and intentionality
Fivestar Food Mart
Gas Station Attendant
10.2010 - 04.2012
Job overview
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Queen Anne's County High SchoolCentreville, MD
High School Diploma
05.2007
University Overview
Skills
- Self Starter
- Cash Management
- Public Relations
- Multitasking and Organization
- Training and Development
- Operations Management
- Global Solutions
- Customer Loyalty
- Profit Margins
- Calendar and Scheduling Software
- Database Interface and Query Software
- Time Management
- Office Supplies and Inventory
- Running Errands
- Managing Multiple Tasks
- Travel Arrangement Coordination
- Communication Skills
- Shipping and Receiving Packages
- Schedule Management
- Appointment Scheduling
- Organizing and Preparing Meetings
- Valid Driver's License
Certification
- Food Manager, Servsafe - 2021-2026
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When I look back on my past and think how much time I wasted on nothing, how much time has been lost in futilities, errors, laziness, incapacity to live; how little I appreciated it, how many times I sinned against my heart and soul—then my heart bleeds. Life is a gift, life is happiness, every minute can be an eternity of happiness!
Timeline
Gas Station Assistant Manager
Circle K
12.2022 - 05.2023
Personal Assistant for Owner
Root Construction LLC
02.2021 - Current
Restaurant General Manager
Kentucky Fried Chicken
01.2020 - 10.2022
Shift Coordinator
Burger King
11.2017 - 07.2019
Waitress
MultipleCompanies
03.2014 - 06.2019
Gas Station Attendant
Fivestar Food Mart
10.2010 - 04.2012
Queen Anne's County High School
High School Diploma