Amanda Worley
San Bruno,CA
Summary
Accomplished Operations/Office Manager experienced with large-scale, high-quality operations requiring consistent evaluation, support, and change management. Excel at rejuvenating outdated practices to modernize and streamline business procedures. Proven record of success in communicating seamlessly with multiple stakeholders across departmental and divisional boundaries; expertly resourcing materials and personnel; and ensuring top levels of efficiency by setting goals and benchmarking progress. Value opportunities to expand horizons using advanced capacity for quickly acquiring new skills.
Overview
2025
2025
years of professional experience
Work History
Operations Manager
Canvas Construction
San Francisco, CA
03.2021 - Current
- Manage various office functions, from inventory to event planning, meeting coordination, and shipping/receiving.
- Oversee the safety and security of the warehouse.
- Facilitated smooth transitions during both hiring and departures
- Collaborated with payroll for approved time verification
- Supported various departments to achieve operational goals
- Key Accomplishments:
- Successfully transitioned to industrial-level cleaning service standards
- Oversaw move from 8K square foot to a 130K square foot facility; coordinated smooth transition by sourcing a moving company to handle the safe relocation of office items and equipment.
- Streamlined hoteling desk allocations, tracked Covid policies, and managed visitor check-ins by using Eden Flexible Management software.
- Collaborated with office designers to integrate existing and new furniture
- Established and managed office supply inventory, ensuring availability of standard supplies for daily operations.
- Facilitated vendor engagement through partnership with Alder Facilities Management Services
- Formulated and implemented Covid-19 protocols, including provision of N95 masks, hand sanitizers, and limited conference room and office area occupation.
- Designed emergency evacuation procedures
- Facilitated shift from Trinet PEO to Sequoia PEO
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
OFFICE MANAGER
Nuna Incorporated
San Francisco, CA
10.2016 - 03.2021
- Managed facilities operations including canteen, janitorial services, physical security, vendors, office supply acquisition and catering
- Guarded against over-expenditures and funding shortfalls by partnering with finance team to set and administer annual office budgets
- Interfaced with IT, HR, and Recruiting for onboarding and offboarding processes
- Engineered office ticketing system in coordination with IT team
- Key Accomplishments:
- Boosted employee morale by organizing office happy hours and monthly entertainment events; arranged annual holiday party for 200 attendees
SERVICE DELIVERY MANAGER III
Novitex Enterprise Solutions (Excela)
San Francisco, CA
11.2013 - 09.2016
- Key Accomplishments:
- Supported custom document outsourcing solutions that improved sensitive information workflow through cloud-based technologies implementation
- Met or surpassed client service needs by directing personnel across functional areas
- Partnered with client management teams to improve business strategies and manage activities
- Supervised quality control and key performance indicators (KPIs) to ensure consistent, high levels of client satisfaction
- Decreased costs by delivering quality services and staffing expertise to site managers and front-line associates
- Heightened professionalism for 14 staff members by delivering constructive feedback on performance; swiftly acknowledged successes and addressed weaknesses
- Skyrocketed job satisfaction and employee loyalty by delivering and identifying personnel development opportunities
- Increased client revenues by evaluating business strategies and suggesting feasible service enhancements
OFFICE SERVICES SUPERVISOR/HOTELLING ADMINISTRATOR/OFFICE SERVICES SPECIALIST
Pricewaterhouse Coopers (PwC)
San Francisco, CA
06.2002 - 10.2013
- Key Accomplishments:
- Office Services Supervisor 3/2008-10/2013
- Managed and supported audit and assurance, tax, and consulting services
- Administered real estate, security, and space-related functions
- Organized and executed office moves for 1.2K employees; managed all space assignments, 70 meeting rooms and office services staff
- Provided personnel direction and structure by creating operational protocols for the office services team
- Supervised team scheduling and workflow to maximize support availability while maintaining quality
- Orchestrated crisis management plans and monitored regulatory guidance; partnered with building management to organize safety training and emergency drills
- Oversaw security system; set benchmarks for meeting national safety standards; and guided staff compliance
- Hotelling Administrator/Office Services Specialist 6/2002-3/2008
- Supplied hands-on building, vendor, and office services support to 1K+ personnel
- Coordinate all space assignments and real estate needs; drove best use of available office space
- Partnered with infrastructure departments to manage 800 spaces and lower costs using Alternative Officing system
- Created instruction sheet for booking a hoteling space in the San Francisco office through PwC database that was ultimately adopted for new staff training and shared with other office services staff across the U.S
- Initiated a protocol for remote staff to reserve an existing desk through the Google calendaring system during office visits rather than tie up an entire conference room; eliminated concerns regarding work space availability
- Devised a solution for removing expirable snacks from office space by donating to local homeless shelters during the Covid pandemic; served dual purpose by contributing to needy population and preventing unnecessary waste
Education
Associate of Arts - Liberal Arts
Skyline College
San Bruno, CASkills
- Slack
- Google Suite
- Jira
- Expensify/Ramp
- Eden Flexible Management
- Customer Service
- Inventory Management
- Building and Facility Management
- Cross-Functional Collaboration
- Process Improvements
- Microsoft Office Suite expert
- Vendor Sourcing
- Warehouse Operations
- Supply Management
Timeline
Operations Manager
Canvas Construction
03.2021 - Current
OFFICE MANAGER
Nuna Incorporated
10.2016 - 03.2021
SERVICE DELIVERY MANAGER III
Novitex Enterprise Solutions (Excela)
11.2013 - 09.2016
OFFICE SERVICES SUPERVISOR/HOTELLING ADMINISTRATOR/OFFICE SERVICES SPECIALIST
Pricewaterhouse Coopers (PwC)
06.2002 - 10.2013
Associate of Arts - Liberal Arts
Skyline College
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