- Cooking
- Outdoor Recreation
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Avid Reader
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
- Bread Making
- Music
- I participate in a variety of outdoor recreational activities
- Team Sports
- Fashion and Style
- Fundraising Events
- Camping
- Crafting and DIY Projects
- Hiking
- Reading
- Playing Sports
- I like trying new recipes and food trends
- Wine Tasting
- Fashion
Amanda Wray
Summary
Dynamic sales leader with a proven track record at Tildio Winery, adept in relationship building and sales strategy development. Leveraged strong leadership and effective selling strategies to significantly enhance customer satisfaction and drive revenue growth. Excels in fostering team motivation and managing sales operations, achieving notable success in customer acquisition and retention.
Overview
9
9
years of professional experience
Work History
Assistant Manager of Sales
Tildio Winery
04.2019 - 05.2024
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
- Supported staff with training, guidance and confident leadership.
- Maintained open lines of communication between management, staff, and clients to ensure seamless service delivery.
- Maintained professional and impeccable environment for employees and customers.
- Worked closely with other departments to ensure seamless integration of sales strategies and alignment with overall company objectives.
- Streamlined sales processes, resulting in increased efficiency and improved customer satisfaction.
- Collaborated with marketing department to create compelling promotional materials that attracted interest from potential customers.
- Negotiated contracts with suppliers/vendors on behalf of the company, securing favorable terms that contributed to savings in operational costs.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Tasting Room Associate
Wine Girl Wines
04.2018 - 10.2019
- Educated visitors on winemaking processes, vineyard history, and varietal characteristics to enhance their appreciation of the wines.
- Maintained a clean and inviting tasting room, ensuring an enjoyable atmosphere for visitors.
- Provided attentive service to guests by anticipating needs and promptly addressing requests or concerns.
- Developed strong product knowledge to provide accurate information about the winery''s offerings to customers.
- Poured wines according to quality and service standards.
- Managed inventory of wines and merchandise, ensuring adequate stock levels for daily operations and special events.
- Contributed to positive online reviews by consistently delivering exceptional service to all tasting room visitors.
- Fostered lasting relationships with customers by maintaining excellent communication and follow-up skills.
- Increased sales through upselling techniques and promoting wine club membership benefits to guests.
- Demonstrated adaptability in accommodating diverse groups of guests, including large parties or those with special needs or requests.
- Provided informed wine suggestions to tasting room guests.
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Supported marketing efforts by capturing guest contact information for future outreach campaigns.
- Enhanced customer experience by providing personalized wine recommendations and pairing suggestions.
- Maintained tasting room retail area and created merchandise displays.
- Collaborated with team members to ensure seamless guest service and efficient operations during busy hours.
- Assisted in training new team members on tasting room procedures, policies, and best practices for customer engagement.
- Handled cash transactions accurately and efficiently while maintaining a high level of customer service.
- Participated in staff meetings to discuss strategies for improving sales performance and enhancing overall guest satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Inside Sales Representative
Unit Process
11.2015 - 11.2017
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
Education
Associate of Arts - Fashion Merchandising
The Art Institute of Seattle
Seattle, WA06-1990
Associate of Arts - Jazz Vocals
Edmonds Community College
Lynnwood, WA06-1988
Associate of Arts - Jazz Vocals
Central Oregon Community College
Bend, OR06-1986
Skills
- Sales strategy development
- Target setting
- Relationship selling
- Sales program creation
- Relationship building and management
- Store improvement skills
- Goals and performance
- Documentation skills
- Operations
- Sales expertise
- Systems and software expertise
- Closing strategies
- Strong leadership
- Product shipping procedures
- Effective selling strategies
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Team Leadership
- Team motivation
- Sales operations
- Rapport and relationship building
- Product Knowledge
- Customer Relationship Management
- Sales processes
- Professionalism
- Sales strategy
- Objection handling
- Time management abilities
- Adaptability
- Sales Training
- Sales coordination
- Customer Acquisition
- Presentation Skills
- Revenue Growth
- Product Demonstration
- Brand-building strategies
- Promotional sales events
- Pre-sales support
- Brand Promotion
- Communication Skills
- Service-driven sales
- Cross selling
Accomplishments
- Achieved and exceeded $500,000 sales goals through effectively helping with fundraising efforts.
- Achieved Inside Sales Person of the Year by completing and exceeding sales goals with accuracy and efficiency.
Award
Inside Sales Person of the Year at A.E. Petsche
Interests
Timeline
Assistant Manager of Sales
Tildio Winery
04.2019 - 05.2024
Tasting Room Associate
Wine Girl Wines
04.2018 - 10.2019
Inside Sales Representative
Unit Process
11.2015 - 11.2017
Associate of Arts - Fashion Merchandising
The Art Institute of Seattle
Associate of Arts - Jazz Vocals
Edmonds Community College
Associate of Arts - Jazz Vocals
Central Oregon Community College