Amanda Wray
Tangent,OR
Summary
Attentive emergency dispatcher bringing 17 years of experience in the emergency medical service industry including the fire department and police. Calm, compassionate and kind professional with in-depth knowledge of multi tasking, customer service, high stress environments, crisis management, and critical decision making. Goal is to bring this experience to a different environment and utilize tenacity to accomplish all challenges I am faced with. Will not give up, hold myself to the highest standard, and provide support and strength to this team if given the opportunity. Greatly appreciate you taking the time to review all of my credentials.
Respectfully,
Amanda Wray
Overview
17
17
years of professional experience
1
1
Certification
Work History
Volunteer Firefighter
Tangent Rural Fire District
06.2023 - Current
- Team elected President for the volunteer firefighters association.
- Held meetings for organizing events, managing financials, and encouraging continued volunteer efforts for the department.
- Coordinated the annual breakfast feed serving 400 people.
- Responded to emergency calls, providing critical support during fire incidents and rescue operations.
- Operated firefighting equipment and tools to extinguish fires and ensure community safety.
- Assisted in training new volunteers on safety protocols and operational procedures.
- Participated in routine inspections of firefighting gear to maintain readiness and compliance standards.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Demonstrated adaptability during crises by adjusting tactics based on changing conditions or new information.
- Enhanced internal communication within the department by contributing valuable input at regular meetings and debriefings.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Served as a role model to aspiring firefighters through mentorship, training support, and sharing of professional experiences.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
Police Dispatcher/Trainer
Oregon State Police
11.2015 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews, while prioritizing incoming calls and sending the appropriate number of resources and units.
- Answered a high volume of calls ranging from emergency, non-emergency, to informative requests related to the state of Oregon, the highway, state parks, and state buildings, while questioning callers to determine nature of problems and locations to direct type of response needed.
- Contacted surrounding agencies to gather information for troopers, initiate calls, request backup assistance, assist with other agency calls, and obtain further necessary resources per situation including the fire department, medical, mental health, etc.
- Trained new dispatchers on how to perform the telecommunicator responsibilities, follow policies and procedures, and being a resource for the entirety of their career in a positive manner.
- Communicated and worked cooperatively with my coworkers ensuring a positive environment and team atmosphere and assisting whenever is needed.
- Assisted with shift coverage due to sick calls, staffing levels, or coverage requests by fellow coworkers.
- Utilized a CAD computer system to generate calls from emergency and non-emergency phone lines, input information accurately and in a timely manner at speeds of 94 words per minute.
- Reviewed LEDS/NCIC information and communicated the information to troopers regarding warrants, vehicles, people, articles, cautions, etc, with special attention to officer location and officer safety at all times with every call.
- Followed policies and procedures set forth by the agency related to calls as well as internal performance within the dispatch center.
- Kept all information confidential and secure within the dispatch center.
Police Dispatcher
Albany Police Department
11.2014 - 04.2015
- Answered high volume of calls ranging from emergency, non-emergency, to informative requests, while prioritizing incoming calls and sending appropriate number of resources and units.
- Completed every task in timely manner, with quick reactive decision making to ever changing circumstances.
- Special attention to officer location and officer safety at all times.
- Utilized multiple CAD computer systems to generate calls from emergency and non-emergency phone lines.
- Reviewed LEDS information and communicating to officers regarding warrants, vehicles, people, articles etc.
- Followed policies and procedures and applied criminal law knowledge in every aspect of every task.
- Communicated and worked cooperatively with my coworkers ensuring positive environment and team work.
- Entered and verified incoming police reports and warrants.
Emergency Medical Dispatcher
Shoreline Ambulance Service
04.2014 - 10.2014
- Dispatched ambulances for multiple facility transports in Orange County and Los Angeles County, being prime contact for social workers and hospitals in need of ambulance transport.
- Dispatched fire calls for Westminster city to run with Orange County Fire Authority.
- Answered minimum of 200+ calls every shift with no partner.
- Scheduled EMTs and handed out vehicle keys along with gas cards.
- Ran hourly and end of shift reports for call tracking.
- Trained new-hire dispatchers.
- Utilized CAD computer system for imputing calls and looking up patient transport history.
- Maintained professional and positive attitude in high stress environment.
- Kept patient information confidential.
Radiology Department Dispatcher
UCI Medical Center
07.2013 - 10.2014
- Upheld high level of service to patients by assisting in direct transportation from room to room in hospital based off their radiology needs, displaying professionalism and responding appropriately to questions and concerns.
- Prioritized radiology transports based of radiology patient orders to ensure quality patient care.
- Answered minimum of 100+ calls every shift.
- Was shift leader of internal lift team of 6-10 staff members, handling leader responsibilities including breaks, conflict resolution between employees, and assignment of duties.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Emergency Medical Dispatcher
Care Ambulance Service
10.2012 - 04.2014
- Dispatched ambulances for all emergency calls in Orange County and Los Angeles County involving the fire department, hospitals, care facilities, and private transports.
- Prime contact for a specific hospital and various multiple facility transports.
- Answered a minimum of 300+ calls every shift while generating calls from facilities and transport coordinators using the CAD computerized system.
- Maintained a professional and positive attitude in a high stress environment.
- Kept patient information confidential.
Emergency Medical Dispatcher
Pacific Ambulance Service
08.2011 - 10.2012
- Dispatched ambulances to facilities and private residences for calls, while ensuring on scene time compliance with calls that were scheduled, while also meeting given ETAs for calls.
- Answered minimum of 200+ calls every shift while providing excellent service to callers using their name and verifying call information. Generated these calls from facilities and transport coordinators using CAD system.
- Audited paperwork from field employees for management review.
- Conducted client resolution with any questions or concerns with calls.
- Kept patient information confidential.
Emergency Medical Dispatcher
Medix Ambulance Service
08.2008 - 08.2011
- Received public emergency and non-emergency calls through fire department and supervised response prioritization in order to effectively dispatch official units such as fire and EMS while tracking data in real-time environments.
- Answered high call volumes, over 100+ calls per shift, while providing excellent customer service, ensuring all information was correct and gathered quickly.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to ambulances responding to fire department calls, ensuring compliance with contracted ETA arrival times.
- Read system maps and caller information, and documented confidential details in computer system.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours; night, weekend, and holiday shifts, while also calling employees directly to cover shifts.
- Maintained energy and enthusiasm in fast-paced environment, while maintaining courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Edited billing invoices to ensure all information is accurate.
Education
Vocational Certificate - Esthetician Program
Aveda Institute Portland
Portland, OR12.2022
High School Diploma -
Lake Forest High School
Lake Forest, CA07.2007
Skills
- Crisis Management
- Medical Emergency Response
- Complex Problem-Solving
- Multi-Line Phone Systems
- Superior Quality Customer Service
- Call Assessments
- Secure Sensitive Information
- Police Department Procedures
- Fire Department Procedures
- Departmental Support
- Fire suppression
- Hazardous materials handling
- Rescue operations
- First aid and CPR
- Vehicle extrication
- Fire prevention
Certification
- PST - Public Safety Telecommunicator
- DPSST Certified in Oregon
- CPR Certified
- Firefighter I & II
Timeline
Volunteer Firefighter
Tangent Rural Fire District
06.2023 - Current
Police Dispatcher/Trainer
Oregon State Police
11.2015 - Current
Police Dispatcher
Albany Police Department
11.2014 - 04.2015
Emergency Medical Dispatcher
Shoreline Ambulance Service
04.2014 - 10.2014
Radiology Department Dispatcher
UCI Medical Center
07.2013 - 10.2014
Emergency Medical Dispatcher
Care Ambulance Service
10.2012 - 04.2014
Emergency Medical Dispatcher
Pacific Ambulance Service
08.2011 - 10.2012
Emergency Medical Dispatcher
Medix Ambulance Service
08.2008 - 08.2011
Vocational Certificate - Esthetician Program
Aveda Institute Portland
High School Diploma -
Lake Forest High School