Amanda Wright
Fayetteville,NC
Summary
Knowledgeable healthcare executive with over 30 years of experience bringing strategic planning and problem-solving abilities to pharmacy operations. Organized and systematic with natural relationship-building and leadership talents, with a positive attitude, a willingness to learn and readiness to adapt quickly to different opportunities.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Executive Corporate Director of Professional Services
Cape Fear Valley Health System
Fayetteville, NC
02.2023 - Current
- Serve as interim administrative lead for Valley Regional Imaging, an IDTF joint venture between Cape Fear Valley and Valley Regional, providing operational and financial oversight of clinic. Responsible for setting clinical service goals, optimizing scheduling and revenue cycle processes, and standardizing expectations to foster enhanced patient perception of services and meeting regularly with physician stakeholders to track progress of expectations of clinic. Identified over $500K in annual expense reduction and reduced pending imaging appointments from over 7000 to 3000 in the first month by clearly identifying expectations and retraining staff on processes. Also increased weekly time of service collections from $10K to $25K within 1 month by monitoring employee performance against established objectives.
- Cape Fear Valley Service line responsibilities include CT, MRI, X-Ray, PET, mammography and ultrasound for enterprise to include Bladen County Hospital, Cape Fear Valley Hospital including inpatient, outpatient and the Diagnostic Service Center, Health Pavilion North, Central Harnett Hospital, Betsy Johnson Hospital, Highsmith Rainey Specialty Hospital, and Hoke Hospital inpatient and outpatient services. Directed the preparation of financial statements, budgets, and forecasts.
- Expansion of Valley Pharmacy hours to 24 hours a day with a focus on increased revenue from the Adult and Pediatric Emergency Rooms. Baseline capture rate of prescriptions from the emergency room were 2% for adult ED and 6% for pediatric ED. At 3 month’s post implementation, capture rate increased to 22% for adult ED and 46% for pediatric ED with overall gross margin revenue increase of over $200,000 per month.
- Streamlined scheduling for radiology department to improve throughput for patients and increase downstream revenue from clinics. Baseline number images to be scheduled in work queues February 2023 was 3600; current number of images to be scheduled is just over 300.
- Worked with Human Resources on market analysis for pharmacy technicians, as well as realigning current job titles to non-certified/certified to assist with recruitment and retention
- Administrative lead for HCAHPS domain “Communication of Side Effects”. Quarter 4 score in top 90th percentile at 69.1% for 2023.
- Responsible for starting initiatives focused on pharmacist-led counseling at bedside, collaboration between Clinical Pharmacist on the floor and Outpatient Transition of Care Pharmacist to provide discharge counseling and coordination of discharge medications, and laminated side effect learning aids for nursing to use for communicating with patients.
- Negotiated contracts with suppliers and vendors to reduce costs.
Executive Corporate Director of Pharmacy
Cape Fear Valley Health System
Fayetteville, NC
09.2020 - 02.2023
- Provide operational and financial oversight to Director of Hospital Pharmacy and Director of Outpatient Pharmacy for Cape Fear Valley Medical Center, Bladen County Hospital, Hoke Hospital, and Highsmith Rainey Hospital as well as outpatient services to include Valley Pharmacy, Center Pharmacy, Pavilion Pharmacy, Hoke Pharmacy, Cumberland County Medication Assistance Pharmacy, Community Mental Health Pharmacy, Cape Fear Valley Cancer Center and Pavilion Cancer Center, with a focus on operational and financial excellence. Oversaw the development for new projects and initiatives.
- Provide oversight of Clinical Pharmacist Practioners in the Geriatric Clinic and Fayetteville Family Medical Clinic, Cancer Center, Endocrinology, Pediatric Endocrinology, Transitions of Care Clinic, and Discharge Transitions of Care. Responsible for coordinating with CFV Credentialing, NC Medical Board, NCBOP, and revenue cycle to create established protocols and billing processes for CPPs.
- Provide operational and financial oversight to the PGY1 Pharmacy Residency Program, PGY1 Community Residency Program, and PGY2 Pharmacy Residency Program to include identifying opportunities for growth within the program, ensuing regulatory compliance to all ASHP guidelines, and coordinating communication and goals between different residency programs as well as clinical staff.
- Provide oversight for operational compliance of 340B program to ensure optimal auditing compliance.
- Serve as preceptor for longitudinal and block rotations for Pharmacy Operations and Administration PGY1 and Community-Based Residency Program. Created curriculum for residents to learn about 340B. Created a Wellbeing module to be taught during orientation and throughout administration rotation.
- Worked with Director of Hospital Pharmacy, Pharmacy Clinical Services Manager, and Pharmacy Operations Manager for creation of Clinical Pharmacy Practice Model to divide the pharmacy responsibilities into two clearly defined teams of operational pharmacists or clinical pharmacists. Clinical Pharmacy teams realigned included Med/Surg, Peds/Women’s Health, Critical Care and Emergency Services
- Serve as DHHS Site Coordinator for Covid Vaccines. Responsibilities include procurement and management of Pfizer, Moderna, and Janssen vaccines. Provided daily management of all health system vaccination clinics to include scheduling, billing, planning, and execution, as well as documentation of all doses given. 2020 total doses organization-wide exceeded 160,000 doses. Daily clinics gave as many as 1200 doses of vaccine.
- Worked to streamline medication reconciliation process. Process improvements included the addition of a formalized training program for medication reconciliation technicians, enhancements to workflow including documentation in Epic and standardization of expectations of process, as well as implementation of Dr. First to enhance import from external pharmacies. Received approval for Medication Reconciliation Pharmacy Manager to oversee project and promotion of 6 technicians to pharmacy specialists. Baseline completion of medication reconciliation within 24 hours was 68%; currently at 97%.
- Implementation of a prior authorization department within the pharmacy to handle prior authorization requests from insurance companies for our Cape Fear Valley clinics. Program currently encompasses 25 clinics with average turn around time under 24 hours.
- Implementation point of contact for Accelerate PSAO for increased capture of specialty pharmacy prescriptions.
Director of Outpatient Pharmacy
Cape Fear Valley Health System
Fayetteville, NC
05.2018 - 09.2020
- Provides operational and financial oversight to Manager of Valley Pharmacy, Center Pharmacy, Hoke Pharmacy, Pavilion Pharmacy, Cumberland County Medication Assistance Pharmacy, Community Mental Health Pharmacy, Pharmacy Outpatient Business and Project Coordinator, 340B Technician Specialists, Systems Manager for Oncology and Specialty Pharmacy Services, Clinical Pharmacist Practitioner in the Geriatric Clinic, PGY1 Community Pharmacy Residents, and PGY1 Community Pharmacy Residency Program Coordinator
- Ensures all outpatient pharmacy sites are in compliance with state and federal laws, North Carolina Board of Pharmacy rules and regulations, CMS standards, and any other accrediting/legal body covered by the outpatient pharmacies
- Manages ongoing monitoring of the 340B medication program and directly supervise 340B Technician Specialists to ensure accuracy of audits being completed and troubleshoot any issues in the auditing processes. Serves as liaison between 340B Technician Specialists and EPIC Willow Ambulatory analysts to ensure continued compliance to the 340B program through the outpatient pharmacy computer program and ensures that necessary reports are in place as required by the program
- Served on EPIC Clinical Advisory Workgroup, EPIC Healthy Planet Advisory Workgroup, Epic Ambulatory Reporting Workgroup, and EPIC Willow Ambulatory Workgroup to ensure smooth transition from Rx30 to EPIC Willow Ambulatory May 2019
- Served on Specialty Pharmacy Quality Management Committee as Senior Leadership position and provides administrative support for the committee and specialty pharmacy services. Worked with Specialty Pharmacy Manager and Operations Manager for Specialty and Oncology Services to obtain URAC and ACHC Accreditations.
- Directly supervises Systems Manager for Oncology and Specialty Pharmacy Services (senior clinical oversight for specialty pharmacy program) to ensure continued compliance with all accrediting bodies associated with the specialty pharmacy program
- Indirectly managed the outpatient cancer center pharmacies through the Systems Manager for Oncology and Specialty Pharmacy Services to ensure compliance with all state and federal laws, USP 797/800 regulations, and insurance reporting requirements
- Developed and implemented USP 800 guidelines for outpatient pharmacies and created annual training program for staff
- Serve as Committee Chairperson for Outpatient Pharmacy Safety Committee
Director of PGY1 Community Residency Program
Cape Fear Valley Health System
Fayetteville, NC
01.2019 - 06.2020
- Provide program oversight to Community Residency Program to ensure standards and expectations set forth by ASHP are implemented and met
- Provide oversight to Residency Program Coordinator and 10 preceptors, including maintaining annual required documentation and development
- Serve as Administrative Preceptor for PGY1 Community Pharmacy Residency Program and PGY1 Ambulatory Care Residency Program
- Applied for and obtained ASHP accreditation for PGY1 Community-Based Residency Program in 2019. Increased program size from 1 resident to 2 residents starting 2020-2021 residency program year
- Worked with residents for implementation of Outpatient Pharmacy Safety Committee, meeting quarterly with residents and representatives from each to identify trends in near misses and errors and review quarterly ISMP newsletter
Pharmacy Manager
Valley Pharmacy
Fayetteville, NC
07.2015 - 05.2018
- Responsible for managing staff of 20 technicians and 5 pharmacists
- Responsible for implementation of Bedside Delivery program that delivers over 6000 prescriptions per month
- Preceptor for IPPE and APPE students from Campbell University and University of North Carolina, Chapel Hill, as well as training site technicians from FTCC technician certification program
- Served as preceptor for longitudinal rotation for SRAHEC ambulatory care pharmacy residents
- Coordinated with ACO to provide discharge counseling and medication reconciliation for Community Paramedic Program
- Served on interdisciplinary ACO committee identifying and implementing ways to reduce overall costs to the healthcare system
- Served as outpatient staffing preceptor for SRAHEC Ambulatory Care Pharmacy Residents
- Transitions of Care Roundtable Representative at UNC REPS (Research in Education and Practice Symposium), 2019.
Pharmacy Manager
Target Pharmacy
Fayetteville, NC
08.1997 - 07.2015
- Responsible for financial accountability of pharmacy, including controllable expenses, meeting prescription goals, payroll, maintaining exemplary guest satisfaction scores, and Medicare star ratings
- Served as training site for new store managers to teach pharmacy business expectations and ways to address deficits in meeting goals
- Served as a preceptor for IPPE and APPE students from University of North Carolina at Chapel Hill, Campbell University, Ohio State University, Creighton University, University of Georgia, and Fayetteville Technical Community College Pharmacy Technician Program
- Pharmacy Assessment Captain 2011, Pharmacy District Assessment Team 2009-2010
- Ensured Target Pharmacies were compliant with company and state expectations
- Provided feedback when necessary and helped stores create action plans to correct opportunities
- Training coordinator for PDX-EPS, Target’s proprietary pharmacy computer system
- Responsible for training and implementation of program to stores in district
- Interviewing Skills Mentor for Store and Pharmacy Team, 2012-2016
- Identified high potential team members from the store and worked with them on their interviewing skills
- Leadership Status Mentor for Store and Pharmacy team, 2012-2016
- Served as a resource for pharmacy and store team to help set monthly, quarterly, and yearly goals
- Created action plans and individualized plans for setting SMART goals, as well as following up monthly to track progress and provide feedback
- Wellness Captain, 2012
- Responsible for planning monthly activities to promote wellness in financial, social, physical, and community areas of team member’s lives
- Pharmacy Merchant Walk Representative, 2011 and 2012
- Presented pharmacy goals and directives for the following year to store managers, district managers, and group directors
- Community Captain, 2013
- Responsible for coordinating volunteer events for store and for building team engagement.
Pharmacy Manager
Hannaford Pharmacy
Fayetteville, NC
08.1996 - 08.1997
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
- Reviewed prescriptions for accuracy prior to filling to ensure patient safety.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
- Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
Float Pharmacist
KMart Pharmacy
Charlotte, NC
08.1995 - 08.1996
- Assisted with the day-to-day operations of the pharmacy, including filling prescriptions, verifying orders and providing customer service.
- Advised patients on how to properly use their medications, potential side effects, storage requirements and disposal methods when applicable.
- Counseled patients on health maintenance activities such as diet modifications, smoking cessation programs.
Graduate Intern
Revco Pharmacy
Charlotte, NC
06.1995 - 07.1995
- Work as graduate pharmacist completing all tasks that a pharmacist would, with final check by pharmacist.
Pharmacy Intern
Pharmor Pharmacy
Mansfield/Toledo, Ohio
08.1986 - 06.1995
- Assisted in preparing medications by counting, pouring, labeling and verifying doses.
- Provided patient counseling on medication use and health-related topics.
- Maintained records of controlled substances and monitored inventory levels.
- Ordered pharmaceuticals from approved vendors as needed to maintain stock levels.
- Resolved customer service issues related to order processing or delivery delays.
Education
Doctor of Pharmacy -
University of North Carolina at Chapel Hill
01.2008
BS Pharmacy -
University of Toledo
01.1995
Masters in Business Administration - Healthcare Administration
Fayetteville State University
Fayetteville, NCSkills
- Organizational Leadership
- Strategic Partnerships
- Contract Administration
- Excellent Communication Skills
- Inventory Tracking and Management
- Financial Management
- Specialty Pharmacy Program Management and Accreditation
- Pharmacy Residency Program Oversight and Accreditation
- Extensive Outpatient Pharmacy Management and Growth
- 340B Program Regulatory Compliance
- Organizational Collaboration and Building Strong Relationships
Certification
- APhA Immunization Certificate, 2004
- Mental Health First Aid, 2017
- MTM Certificate Program, 2018
- Apexus 340B Advanced Operations Certificate, 2020
- ASHP Revenue Cycle Management Certificate, 2020
- ASHP Wellbeing Certificate, 2022
Research Projects Precepted
- Identifying Barriers to Utilization of a Medication Access Program Among Referred Patients Surveyed After Discharge from an Acute Care Hospital. 2021
- Impact of outpatient transitions of care pharmacy program on interventions for discharged patients in a community hospital 2021
- Feasibility of Implementing Point-of Care Influenza Testing and Protocol-Driven Oseltamivir Dispensing by Outpatient Health System Pharmacists. 2020
- Retrospective Evaluation of a Pharmacist-led Diabetes Education Course on CFVH Employees with T2DM and an Uncontrolled A1c >7%. 2020
- The Impact of Pharmacist Counseling on Knowledge Retention Rates in Oncology Patients. 2019
- The Impact of Patient Counseling By a Pharmacist During Medication Bedside Delivery in Readmissions and HCAHPS Scores in Medicare Patients. 2018
Committee Involvement
- P&T Committee
- TAC Committee (Technology and Capital) – responsible for evaluating purchases entity-wide
- Pharmacy VAT Committee – responsible for evaluating pharmacy purchases and continually looking for process improvement initiatives to save the department and the organization expenses
- Length of Stay Committee – responsible for identifying process improvement initiatives to decrease length of stay and increase throughput.
- Readmissions Reduction Committee – responsible for identifying process improvement initiatives to reduce readmissions in high risk populations such as COPD, post-MI, pneumonia
- Hospital Medication Safety Committee
- Outpatient Pharmacy Medication Safety Committee
- Specialty Pharmacy Quality Committee
- Quality Council/Patient Safety/Executive Oversight Team
- Opioid Stewardship Committee
- Ambulatory Services Governance Committee – meets monthly to discuss IT initiatives relevant to ambulatory services
- 340B Committee
- Patient Experience Committee – meets monthly to identify way to increase HCAHPS. Personally responsible for Communications of Side Effects performance. YTD score 60.8% (50th percentile) and 4th quarter score 67.6% (75th percentile)
Awards
HealthCare Hero, 2022
Community Service
- CARE Clinic, Board of Directors, Secretary, 2019, 2023
- CARE Clinic, Chair for Wine Tasting Event, 2021
- Med Assist, 2019
Timeline
Executive Corporate Director of Professional Services
Cape Fear Valley Health System
02.2023 - Current
Executive Corporate Director of Pharmacy
Cape Fear Valley Health System
09.2020 - 02.2023
Director of PGY1 Community Residency Program
Cape Fear Valley Health System
01.2019 - 06.2020
Director of Outpatient Pharmacy
Cape Fear Valley Health System
05.2018 - 09.2020
Pharmacy Manager
Valley Pharmacy
07.2015 - 05.2018
Pharmacy Manager
Target Pharmacy
08.1997 - 07.2015
Pharmacy Manager
Hannaford Pharmacy
08.1996 - 08.1997
Float Pharmacist
KMart Pharmacy
08.1995 - 08.1996
Graduate Intern
Revco Pharmacy
06.1995 - 07.1995
Pharmacy Intern
Pharmor Pharmacy
08.1986 - 06.1995
Doctor of Pharmacy -
University of North Carolina at Chapel Hill
BS Pharmacy -
University of Toledo
Masters in Business Administration - Healthcare Administration
Fayetteville State University
- APhA Immunization Certificate, 2004
- Mental Health First Aid, 2017
- MTM Certificate Program, 2018
- Apexus 340B Advanced Operations Certificate, 2020
- ASHP Revenue Cycle Management Certificate, 2020
- ASHP Wellbeing Certificate, 2022
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