Amanda Badger
Gastonia,NC
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
Waffle House
05.2015 - 05.2017
- Trained staff members on use of POS system.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Greeted new customers, discussed specials and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised server staff and simultaneously served personal section of tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Coached employees on salesmanship and updated menus to increase sales.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Prepared specialty desserts for customers for special occasions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Package Handler
Wi
06.2014 - 06.2014
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Removed debris and hazardous materials from packing area to avoid contamination.
Package Handler
Dole
05.2013 - 05.2014
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Manager
Mickey Chows
05.2011 - 05.2014
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated report data to proactively adjust and enhance operations.
- Directed staff and managed annual capital budget.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Prepared and recommended long-range plans for development of department personnel.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Education
Diploma - College Tech Prep
Hinter Huss High
Gastonia, NC06.2005
Skills
- Dish Preparation
- Table Setting Arrangements
- Check Payment Processing
- Quality Control Guidelines
- Order Accuracy
- Kitchen Staff Coordination
- Dining Customer Service
- Assigning Tables
- Special Dietary Requirements
- Customer Preferences
- Buffet Setup and Takedown
- Upselling Techniques
- Billing and Payment Processing
- Menu Knowledge
- Cash Handling
- Accurate Money Handling
- To-Go Order Preparation
- Table Bussing
- Guest Relations
- Customer Needs Assessments
- Plates Presentation
- Food Spoilage Prevention
- Price Memorization
- Preparing Guest Salads
- Professional Relationships
- Assignment Delegation
- Workflow Optimization
- Seating Assignment Preparation
- Service Prioritization
- Staff Motivation and Discipline
- Banquet Coordination
- Daily Specials Memorization
- Customer Service
- Waiting Tables
- Food and Beverage Service
- Conflict Management
- Wine Service
- Phone Inquiries
- White Glove Service
- Bar Terminology
- Process Monitoring
- Tableside Service
- Sales Techniques
- Pairing Recommendations
- Safe Food Handling Guidelines
- Wine Knowledge
- Food Safety Understanding
- Staff Monitoring
- Hors D' Oeuvres Service
- Restaurant Operation
- Regulatory Compliance
- Standards Compliance
- Relationship Management
- Item Promotion
- Front of House Display Creation
- Bill Computation
- Dining Area Maintenance
- Order Taking
- Food Inspection
- POS Systems Operations
- Suggestive Selling
- Nutritional Assessment
- Serving Arrangements Collaborations
- Supply Restocking
- Order Accuracy and Delivery
- Waste Procedures Establishment
- Bus Tables
- Table Monitoring and Turnover
- Specials Promotion and Upselling
- Food Preparation and Safety
- Food Portion Specification
- Dining Room Cleaning and Upkeep
- Production Reporting
- Equipment Purchasing
- Reservation Coordination
- Wine and Liquor Service
- Identification Options
- Dietary Restrictions
- Personnel Data Reporting
- Safe Work Practices
- Vendor Relationships
- Preventive Maintenance
- Bathroom Servicing
- Workflow Coordination
- Work Schedule Creation
- High-Volume Dining
- Cleanliness Standards
- New Products Evaluation
- Service Quality Standards Evaluation
- Courteous Phone Demeanor
- Work Station Assignments
- Special Requests and Substitutions
- Cash Receipt Balancing
- Guest Inquiries
- Train Employees
- Theft Procedures Establishment
- Data Entry Software
- Adaptable and Flexible
- Chemical Storage
Timeline
Waitress Supervisor
Waffle House
05.2015 - 05.2017
Package Handler
Wi
06.2014 - 06.2014
Package Handler
Dole
05.2013 - 05.2014
Manager
Mickey Chows
05.2011 - 05.2014
Diploma - College Tech Prep
Hinter Huss High