Amanda Wright
Stockbridge,USA
Summary
A dedicated support professional skilled in offering tailored assistance to families in need. Brings valuable experience in conducting assessments and creating strategic support plans. Known for fostering collaborative environments and effectively adapting to evolving family situations, showcasing skills in empathy and problem-solving.
Overview
12
12
years of professional experience
Work History
FAMILY SUPPORT SPECIALIST
Corporate Temps
01.2022 - Current
- Provide guidance and support to families, helping them navigate childcare, assistance programs, and community resources.
- Maintain accurate documentation and ensure compliance with program policies and federal/state requirements.
- Collaborate with internal teams, community organizations, and state agencies to coordinate services and improve outcomes.
- Communicate clearly with families and partners through calls, emails, and outreach sessions.
- Connect families to resources that promote child development, health, and safety.
- Manage caseloads effectively, prioritizing tasks, meeting deadlines, and supporting families independently.
OVERNIGHT CUSTOMER SERVICE REPRESENTATIVE
VDart
11.2021 - 07.2022
- Managed high-volume billing, claims, and account inquiries efficiently and professionally.
- Maintained internal knowledge base content to improve team workflows.
- Collaborated with multiple departments to resolve customer issues quickly.
- Assisted clients via inbound/outbound calls, emails, and live chat.
OUTBOUND CUSTOMER SUPPORT REPRESENTATIVE
MCI
01.2021 - 08.2021
- Contacted clients to re-engage or assist with account-related issues.
- Provided clear explanations of program benefits, services, and procedures.
- Collected and analyzed client data to improve service delivery and customer satisfaction.
DATA LOADING ANALYST
Wipro
06.2020 - 05.2021
- Maintained client account information accurately across multiple systems.
- Assisted teams with inquiries and updates, ensuring timely client resolution.
- Reviewed records for accuracy and recommended process improvements.
CUSTOMER SERVICE TEAM LEAD / SCHEDULER
McKesson
Atlanta, GA
08.2017 - 05.2018
- Scheduled and pre-registered outpatient and inpatient procedures.
- Handled inbound and outbound calls for patient support.
- Obtained and verified insurance, demographic, and clinical information.
- Ensured compliance with authorization requirements and processed referrals.
- Submitted pre-authorizations for services.
OVERNIGHT INSURANCE VERIFICATION MANAGER
Aid in Recovery Treatment
Stuart, FL
10.2016 - 10.2017
- Verified insurance benefits and guided clients through service authorization processes.
- Trained team members to deliver consistent, high-quality customer support.
- Maintained accurate records for client accounts and service authorizations.
- Submitted prior authorizations to insurance companies.
CUSTOMER BENEFIT SPECIALIST
Spherion
Stuart, FL
01.2016 - 06.2016
- Assisted members with benefit enrollment, account updates, and billing inquiries.
- Provided clear explanations of benefit options and program requirements.
CUSTOMER SERVICE REPRESENTATIVE (SEASONAL)
Alorica
Port St. Lucie, FL
11.2014 - 05.2015
- Handled inbound calls regarding accounts, billing, and technical issues.
- Maintained accurate records and ensured timely resolution of client inquiries.
INBOUND CUSTOMER SERVICE REPRESENTATIVE (SEASONAL)
Aegis
Port St. Lucie, FL
12.2013 - 03.2014
- Verified member information and supported account management processes.
- Ensured documentation accuracy and compliance with client standards.
Education
High School Diploma -
Hermitage High School
VA06.2013
Skills
- Individualized service planning
- Care plan intervention
- Eligibility requirements
- Data entry
- Payment processing
- Scheduling
- Customer support
- Prior Authorization
- Insurance Verification
Timeline
FAMILY SUPPORT SPECIALIST
Corporate Temps
01.2022 - Current
OVERNIGHT CUSTOMER SERVICE REPRESENTATIVE
VDart
11.2021 - 07.2022
OUTBOUND CUSTOMER SUPPORT REPRESENTATIVE
MCI
01.2021 - 08.2021
DATA LOADING ANALYST
Wipro
06.2020 - 05.2021
CUSTOMER SERVICE TEAM LEAD / SCHEDULER
McKesson
08.2017 - 05.2018
OVERNIGHT INSURANCE VERIFICATION MANAGER
Aid in Recovery Treatment
10.2016 - 10.2017
CUSTOMER BENEFIT SPECIALIST
Spherion
01.2016 - 06.2016
CUSTOMER SERVICE REPRESENTATIVE (SEASONAL)
Alorica
11.2014 - 05.2015
INBOUND CUSTOMER SERVICE REPRESENTATIVE (SEASONAL)
Aegis
12.2013 - 03.2014
High School Diploma -
Hermitage High School