Amanda Wyatt
Moundville,Alabama
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Waste Managment
08.2015 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Tuscaloosa County High School
Northport, AL05.1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Documentation
- Prioritization
- Technical Support
- Clerical Support
- Live chat support
- Filing
- Dispute Resolution
- Product Sales
- Product and service solutions
- Account updating
- Assertiveness
- Research
- Account Management
- Reading Comprehension
- Office equipment proficiency
- Proofreading
- Live chat support
- Filing
- Dispute Resolution
- Product Sales
- Product and service solutions
- Recordkeeping strengths
- Account updating
- Assertiveness
- Research
- Account Management
- Reading Comprehension
- Office equipment proficiency
- Proofreading
- Retail store support
Timeline
Customer Service Representative
Waste Managment
08.2015 - Current
High School Diploma -
Tuscaloosa County High School
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