Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Wydman

Columbia,SC

Summary

Dedicated Customer Service Professional with over seven years of experience in retail and remote settings. Adept at handling customer inquiries, technical support, and insurance claims with efficiency and empathy. Seeking to leverage my skills in problem-solving and data analysis to contribute to a dynamic team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Majorel
12.2023 - 02.2025
  • Provided technical support and troubleshooting assistance to customers, resolving issues promptly
  • Managed billing inquiries, ensuring accurate information and customer satisfaction
  • Maintained detailed records of customer interactions and solutions provided

Customer Service Representative

Alorica
01.2021 - 11.2023
  • Handled inbound and outbound calls related to insurance claims, providing clear and concise information
  • Assisted customers with claim submissions and status updates, ensuring a smooth process
  • Collaborated with internal teams to expedite claim resolutions

Customer Service Associate

Walgreens
Columbia, SC
01.2018 - 12.2020
  • Operated cash registers, processed transactions accurately, and handled returns
  • Stocked shelves, maintained inventory levels, and organized product displays
  • Provided friendly and efficient customer service, addressing inquiries and resolving complaints

Education

General Educational Development (GED) -

Williamsburg Adult Education
01.2017

Skills

  • Data Analysis
  • Microsoft Word and Excel
  • Problem Solving
  • Product Knowledge
  • Typing Speed: 40 WPM

Certification

  • Customer Service Excellence Certification
  • Technical Support Fundamentals

Timeline

Customer Service Representative

Majorel
12.2023 - 02.2025

Customer Service Representative

Alorica
01.2021 - 11.2023

Customer Service Associate

Walgreens
01.2018 - 12.2020

General Educational Development (GED) -

Williamsburg Adult Education
Amanda Wydman