Summary
Overview
Work History
Education
Skills
Timeline
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AMANDA YALE

Tallahassee,FL

Summary

Accomplished Treatment Coordinator/ Dental Assistant with a progressive industry background and decisive leadership style. Over 14 years of experience in the dental profession. Expertise in treatment planning, dental procedures, and chairside assisting. Offers adaptable, forward-thinking mindset, with interpersonal and organizational skills. Eager to work for a privately owned practice with opportunities for personal growth within.

Overview

20
20
years of professional experience

Work History

Chief Operating Officer, Treatment Coordinator

Redemption Orthodontics
02.2022 - Current
  • Oversaw day-to-day operations to keep practice running smoothly while meeting business goals.
  • Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Represented the office at events to promote and build relationships
  • Developed and implemented recommendations for service improvement.
  • Established and maintained strong relationships with patients, vendors, and strategic partners.
  • Managed financial, operational, and human resources to optimize business performance.
  • Analyzed industry trends and tracked competitor activities to inform decision-making.
  • Represented the practice at industry conferences and events.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Researched billing issues, scheduled appointments, and verified insurance coverage.
  • Explained to doctors treatment recommendations and reviewed x-rays with patients to help determine the best treatment options.
  • Laid out potential payment plans for patients.
  • Worked closely with patients to deliver excellent and direct individualized patient care.

Office Manager, Clinical Coordinator

Dr. Snead/Vibrant Orthodontics
03.2016 - 04.2022
  • Maintained computer and physical filing systems.
  • Created, maintained, and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for the company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep the organization operating within legal and regulatory guidelines.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed, and hired employees and implemented mentoring to promote positive feedback and engagement.
  • Established team priorities, maintained schedules, and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Entered patient data into the computer system, adhering to strict privacy laws and maintaining high accuracy.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.

Clinical Manager, Certified Orthodontic Assistant

Dr. Heather K Burch
10.2009 - 01.2016
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Communicated effectively with staff members, doctors, and patients, employing active listening and interpersonal skills.
  • Regularly evaluated employee performance and provided feedback.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Facilitate hiring of qualified Dental Assistant personnel by interviewing applicants and making recommendations for employment.
  • Delegated tasks to staff members, monitored completion of all duties, and provided support to enhance performance.
  • Worked with office manager to develop dental staff education, evaluation, performance management, and competency improvement.
  • Handled job duties for staff members who were unavailable or out of the office.
  • Implemented ongoing learning strategies such as tutorials, and instructional modules, and supervised hands-on sessions to help assistants and staff improve understanding of dental equipment and care best practices.

Cocktail Waitress/Bartender Shift Manager

Aj's Sports Bar
08.2003 - 01.2010
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
  • Upsold to customers, driving up per-sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Education

Certified Dental Assistant -

Florida State College
Jacksonville, FL
2009

Associate of Arts And Sciences -

Florida State University
Tallahassee, FL
2006

Skills

  • Planning and Execution
  • Contract Negotiation
  • Operational Oversight
  • Executive Leadership
  • Cost Savings and Reduction
  • Process Improvement
  • Mission and Vision
  • Approachable and Outgoing
  • Effective Communicator and Public Speaker
  • Sales Growth
  • Management

Timeline

Chief Operating Officer, Treatment Coordinator

Redemption Orthodontics
02.2022 - Current

Office Manager, Clinical Coordinator

Dr. Snead/Vibrant Orthodontics
03.2016 - 04.2022

Clinical Manager, Certified Orthodontic Assistant

Dr. Heather K Burch
10.2009 - 01.2016

Cocktail Waitress/Bartender Shift Manager

Aj's Sports Bar
08.2003 - 01.2010

Certified Dental Assistant -

Florida State College

Associate of Arts And Sciences -

Florida State University

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AMANDA YALE