AMANDA YANES
Georgetown,TX
Summary
I am currently looking for a full-time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.
Reliable, friendly, highly energetic, outgoing and detail oriented. Learn and master new concepts and skills. Passionate about helping customers and creating a satisfying experience. Handles multiple responsibilities simultaneously while providing exceptional customer service. Bilingual in Spanish and English. Excellent communication and writing skills. Some areas of expertise include inventory, and cash handling.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Flagger
AWP Traffic Control
11.2019 - 12.2022
- I'm currently a flagger I help protect my crew members' as well the community and the people that are performing a job duty for an area weather it is in the city or country in or out of the Austin area and working for several companies!
CSR - Customer Service Representative
CEFCO Convenience Stores
04.2019 - 07.2022
- Costumer service representative/ register cash handling helps customers with Need if they have questions!! Sells diesel to truck drivers
Warehouse Production
Genco
07.2014 - 10.2014
- Electron Webb)
- Receiving Cell Phones, Repair and Packaging Process
- Experience RF scanning process
- Cell phone repair by confirming the functionality of the device, making sure the device was able to receive and make calls, mainly conducted cosmetic repair of cell phones and possess working knowledge of function of the devices
Driver
Renzenberger
05.2014 - 07.2014
- Mark Young)
- Drive road crew or train conductors to their destination whether is local or in another state
- Exceptional Customer service
- Safety-Conscious driver
Cashier
Dollar Tree
08.2010 - 09.2011
- Danika Watkins)
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Resolve customer complaints
- Answer customer's questions, and provide information on procedures
- Sort, count, and wrap currency and coins
- Process merchandise returns and exchanges
- Stock shelves, and mark prices on shelves and items
- Conducted opening and closing of the store and maintained the cleanness of the store
Administrative Assistant
R&R Metal Buildings
03.2000 - 08.2010
- Frank Yanes)
- Assisted with customer's phone calls, scheduling for appointments
- Managed customer orders
- Traveled to site with equipment to assist on the construction
- Conducted basic welding and forklift as needed on metal buildings
Manager/Elderly Care Assistant
Madilla Hillard Center
01.1992 - 12.1995
- Zoila Velazquez)
- Assisted the elderly in day to day activities
- Coordinated outside and inside recreation, served meals, assisted them to and from the bus when needed
- Managed staff to support in the delivery of food to help meals on wheels
Education
High school or equivalent - HVAC TECNICIAN COURSE
11.2015
Skills
- CSR
- Customer Support
- Customer Care
- Bilingual
- Computer Literacy
- Merchandising
- Driver's License
- Customer Focus & Orientation - Highly Proficient
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Multitasking
- Problem-solving abilities
- Attention to Detail
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Roadway crossings
- Active Listening
- Decision-Making
- Team building
Assessments
- Customer Service - Completed, 06/01/19, Measures a candidate's ability to demonstrate customer service skills in a call center setting.
- Sales Skills: Influence & Negotiation - Familiar, 06/01/19, Using influence and negotiation techniques to engage with and persuade customers.
- Personality: Customer Service Fit - Proficient, 11/01/19, Measures the traits that are important for high-quality customer service.
- Organizational Skills - Completed, 11/01/19, Measures a candidate's ability to arrange and manage files or records using a set of rules.
- Reliability - Proficient, 07/01/19, Tendency to be dependable and come to work.
- Attention to Detail - Completed, 03/01/19, Identifying differences in materials, following instructions, and detecting details among distracting information.
Additionalinformation - Highlightsofqualifications
Reliable, friendly, highly energetic, outgoing and detail oriented. Learn and master new concepts and skills. Passionate about helping customers and creating a satisfying experience. Handles multiple responsibilities simultaneously while providing exceptional customer service. Bilingual in Spanish and English. Excellent communication and writing skills. Some areas of expertise include inventory, and cash handling.
Personal Information
Willing To Relocate: Anywhere
Certification
forklift operator 123
fishing
It brings me peace time to think clears negativity stress off my mind from everyday challenges.
Timeline
Flagger - AWP Traffic Control
11.2019 - 12.2022
CSR - Customer Service Representative - CEFCO Convenience Stores
04.2019 - 07.2022
Warehouse Production - Genco
07.2014 - 10.2014
Driver - Renzenberger
05.2014 - 07.2014
Cashier - Dollar Tree
08.2010 - 09.2011
Administrative Assistant - R&R Metal Buildings
03.2000 - 08.2010
Manager/Elderly Care Assistant - Madilla Hillard Center
01.1992 - 12.1995
PENN FOSTER HIGH SCHOOL - High school or equivalent, HVAC TECNICIAN COURSE