Amanda Yang
Verona,VA
Summary
Dynamic professional with a proven track record at ARAMARK Sports and Entertainment, excelling in customer service and inventory management. Skilled in data analysis and effective communication, I enhance team collaboration and resolve conflicts efficiently, ensuring operational excellence and high customer satisfaction during large-scale events.
Overview
5
5
years of professional experience
Work History
Employee
ARAMARK Sports and Entertainment
Charlottesville, VA
08.2024 - 05.2025
- Managed inventory and supplies to ensure timely availability of materials.
- Delivered high-quality customer service during large-scale events, focusing on food sales.
- Identified customer needs swiftly to provide effective assistance.
- Demonstrated strong problem-solving skills to resolve issues efficiently.
- Executed time management strategies to meet tight deadlines consistently.
- Collaborated within teams to enhance overall workplace productivity.
- Prioritized tasks effectively to achieve service goals promptly.
Manager on Duty
Kline's Dairy Bar
Staunton, VA
02.2020 - 08.2024
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels to maintain adequate stock availability.
- Coordinated special events, including promotional campaigns and store openings.
- Resolved customer complaints professionally to enhance satisfaction.
- Interacted with customers regularly to address needs effectively.
- Monitored staff performance and provided constructive feedback for quality service.
- Audited cash registers at each shift's end to ensure accuracy.
- Trained new employees on job responsibilities and company procedures.
Alumnae Advisor
Alpha Kappa Delta Phi
Charlottesville, VA
08.2023 - 05.2024
- Coordinated outreach efforts to alumnae through personalized follow-up emails, enhancing engagement in sorority events.
- Maintained consistent communication with alumnae for updates on sorority activities, boosting attendance and support.
- Facilitated alumnae contributions by promoting sponsorship opportunities during event planning and donation campaigns.
Education
Bachelor of Science - Psychology
University of Virginia
Charlottesville, VA05-2025
Skills
- Data analysis and research methods
- Effective communication
- Team collaboration
- Attention to detail
- Organizational skills
- Customer service excellence
- Conflict resolution strategies
References
References available upon request.
Timeline
Employee
ARAMARK Sports and Entertainment
08.2024 - 05.2025
Alumnae Advisor
Alpha Kappa Delta Phi
08.2023 - 05.2024
Manager on Duty
Kline's Dairy Bar
02.2020 - 08.2024
Bachelor of Science - Psychology
University of Virginia
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