Amanda Yatchmenoff
San Leandro,CA
Summary
Skilled Anti-Money Laundering/Bank Secrecy Act Manager with years in banking, progressing through positions of increasing responsibility and establishing continuous record of success. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
20
20
years of professional experience
Work History
Host
Horatio's
San Leandro, CA
07.2021 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Starbucks
Barista
Pleasanton, CA
11.2018 - 01.2019
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Manager
Bank Secrecy Act, Union Bank
Oakland, CA
08.2006 - 08.2016
- Conducted quality analysis reviews of investigations to ensure compliance with federal regulations and bank policy
- Performed client assessments and enhanced due diligence
- Authored polices and procedures
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand
- Developed employees and enhanced training
- Conducted employee evaluations.
Assistant Manager
Great Expectations
Walnut Creek, CA
08.2005 - 08.2006
- Instructed staff on appropriately handling difficult and complicated sales
- Encouraged the sales staff to cross-sell complementary products and services to customers
- Increased profits through effective sales training and troubleshooting profit loss areas
- Worked collaboratively in team environment
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Worked with the management team to implement the proper division of responsibilities.
Project Manager
One Workplace
San Francisco, CA
08.2003 - 08.2005
- Maintained project schedules by managing timelines and making proactive adjustments to ensure that key milestones were being met at every phase
- Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track
- Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities
- Reviewed plans and specs during the schematic design of pre-construction
- Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives
- Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions
- Performed regular job site observations to provide direction for all general contractor personnel.
Education
Chabot College
Skills
- Self-motivated
- Strong verbal communication
- Project management
- Client assessment and analysis
- Staff development
- Risk management processes and analysis
Timeline
Host
Horatio's
07.2021 - Current
Starbucks
Barista
11.2018 - 01.2019
Manager
Bank Secrecy Act, Union Bank
08.2006 - 08.2016
Assistant Manager
Great Expectations
08.2005 - 08.2006
Project Manager
One Workplace
08.2003 - 08.2005
Chabot College
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