Amanda Yaun
Monroe,WI
Summary
Dynamic and results-driven professional with extensive experience in retail and hospitality management, notably at Walmart. Proven expertise in conflict resolution and inventory control, achieving a 38% increase in monthly revenue through innovative sales strategies. Adept at fostering team collaboration and enhancing customer satisfaction through attentive service and effective complaint handling.
Overview
9
9
years of professional experience
Work History
Waitress Supervisor
Amy's Corner Cafe
06.2021 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Assistant Store Manager
Blain's Farm & Fleet
04.2018 - 05.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented new ssaless strategies that resulted in a 38% increase in monthly revenue.
Department Manager
Walmart
04.2017 - 04.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Assistant Store Manager
Walmart
06.2016 - 04.2017
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
High School Diploma -
Monroe High School
Monroe, WI05-1999
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Customer service
- Conflict resolution
- Inventory controls
- Critical thinking
- Point of sale POS software
- Microsoft Excel
Timeline
Waitress Supervisor
Amy's Corner Cafe
06.2021 - Current
Assistant Store Manager
Blain's Farm & Fleet
04.2018 - 05.2021
Department Manager
Walmart
04.2017 - 04.2018
Assistant Store Manager
Walmart
06.2016 - 04.2017
High School Diploma -
Monroe High School
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