Amanda Ybarra
San Marcos,TX
Summary
Expert in maintaining equipment, replenishing supplies, performing minor cleaning duties, and filing patient paperwork for smooth operations. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking, and known for consistent performance against target sales goals and customer service expectations. Driven to deliver a positive physical therapy experience to customers with a willingness to assist with questions and requests.
Overview
10
10
years of professional experience
Work History
ASSOCIATE
AMAZON
San Marcos, TX
12.2021 - Current
- Responsible for inducting single items, then re-bin items in correct chute to prepare for packing and shipping orders
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained warehouse accessibility and safety for staff traffic by discarding empty boxes and removing obstacles from aisles.
ASSISTANT MANAGER
ORANGE THEORY FITNESS
San Marcos, TX
02.2020 - 08.2021
- Manage day-to-day operations and assist with hiring, training, and developing staff.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Offered hands-on assistance to customers, assessed needs and maintained current knowledge of consumer preferences.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
MEMBER ENGANGMENT REPRESENTATIVE
CIBOLO YMCA
Cibolo, TX
07.2019 - 10.2020
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Established advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handle phone inquiries regarding membership and program information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Demonstrated strong organizational and time management skills while managing multiple projects
ASSISTANT MANAGER
LINCOLN PROPERTY COMPANY
Autin, TX
04.2017 - 06.2018
- Increased leads for sales and rental properties by 33% through cold calls and referrals. 100% leased within six months.
- Coordinated appointments to show marketed properties.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Oversaw timely and successful completion of maintenance requests and inspected property conditions.
- Kept organized and updated resident files and records.
STOCK SUPERVISOR
GAP FACTORY
San Marcos, TX
05.2016 - 10.2017
- Support and ensure execution of all shipment receiving and processing procedures to floor-ready standards
- Handled day-to-day shipping and receiving and oversaw more than fifty packages per day.
- Met or exceeded production goals and objectives by following strict procedures and increased production by 5%.
- Trained new team members on proper and safe use of tools and equipment.
- Coach/train direct stock associates in moment to meet productivity standards
CO-MANAGER
FOREVER 21
Waco, TX
09.2013 - 02.2014
- Performed in-store walk-throughs with store manager and District leaders to ensure consistency in quality of service, operation, and visual execution.
- Monitor daily payroll planner, create, and adjust schedules accordingly, and complete register audits weekly.
- Trained and guided team members to maintain high productivity and increase performance metrics by 10%.
- Collaborate with merchandising leaders to ensure execution of markdowns, signage, and marketing to align with merchandise placement.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Bachelor of Science - Physical Therapy (Pre-Physical Therapy)
TEXAS STATE UNIVERSITY
San Marcos, TX07.2024
Associate of Science - Athletic Training
BARTON COUNTY COMMUNITY COLLEGE
Great Bend, KS05.2007
Skills
- Customer Service
- Verbal and Written Communication
- Time Management
- Microsoft Excel
- Maintaining Clean Work Areas
- Microsoft Outlook
- Information Confidentiality
- Multi-Family Property Management
- Order Supplies
- Inbound and Outbound Calling
Timeline
ASSOCIATE
AMAZON
12.2021 - Current
ASSISTANT MANAGER
ORANGE THEORY FITNESS
02.2020 - 08.2021
MEMBER ENGANGMENT REPRESENTATIVE
CIBOLO YMCA
07.2019 - 10.2020
ASSISTANT MANAGER
LINCOLN PROPERTY COMPANY
04.2017 - 06.2018
STOCK SUPERVISOR
GAP FACTORY
05.2016 - 10.2017
CO-MANAGER
FOREVER 21
09.2013 - 02.2014
Bachelor of Science - Physical Therapy (Pre-Physical Therapy)
TEXAS STATE UNIVERSITY
Associate of Science - Athletic Training
BARTON COUNTY COMMUNITY COLLEGE