Amanda Ybarra
Whittier,CA
Summary
Organized and dedicated Administrative Clerk with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Clerk
Department Of Water And Power
Los Angeles, CA
08.2023 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Utilized productivity tools to complete tasks and improve performance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Gave checks to employees who were picking up for their department.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Acting Sr. Administrative Clerk
Department Of General Services
Los Angeles, CA
08.2022 - 08.2023
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Created and updated physical records to maintain current, accurate and compliant documentation.
- Controlled inventory stock levels, reordering as necessary within budget.
- Proofread and edited professional documents prior to release and request for approval.
- Handled,organized and processed time sensitive documents
- Ability to work with minimal supervision.
- Knowledgeable with Microsoft Word, Excel, Google Sheets
- Assisted management with records retention
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Ordered and maintained office supplies.
Administrative Clerk
Department Of General Services
Los Angeles, CA
11.2020 - 08.2023
- transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Drive City vehicle to drop off and pickup interdepartemental mail within the City.
Office Trainee
Department Of General Services
Los Angeles, CA
11.2019 - 11.2020
- Completed clerical tasks such as filing, copying and distributing mail within City Hall and other departments
- Interacted with customers by phone or in-person to provide information.
- Processed mail
Emergency Department Clerical
Presbyterian Intercommunity Hospital, PIH
Downey, CA
10.2015 - 11.2019
- Filed, organized, scanned, copied documents answered phone, dealt with patients face-to-face
- Ambassador Center Lead
- Answered phone, dealt with nurses, delivered supplies, medical charts and other documents to different departments
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Scheduled appointments for doctors
Sales/Cashier Clerk
Knott’s Berry Farm
03.2011 - 11.2019
- Years of customer service both face-to-face and on the phone, light computer work, dealt with many different transactions such as cash, credit and travelers checks
- Promoted customer loyalty by delivering friendly service and knowledgeable assistance.
- Restocked and organized merchandise in front lanes.
File Clerk
BNY Mellon of New York
Cypress, CA
06.2015 - 03.2016
- Filed, organized, and scanned bank documents into a computer program
- Maintained physical and computer-based filing systems.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Education
Certificate - Excel/Word
Whittier Adult School
Whittier, CA10.2022
B.A. Degree - History
California State University of Los Angeles
Los Angeles, CA06.2012
AA Degree -
Cerritos College
Norwalk, CA06.2009
Diploma -
St. Paul High School
Santa Fe Springs, CA06.2004
Skills
- Filing
- Administrative Support
- Office Supplies and Inventory
- Computers and Technology
- Word Processing
- Call Transfers
- Supply Ordering
- Multi-Tasking and Prioritization
- Document Organization
- Front Counter Support
- Customer Satisfaction
- Taking Direction
- Clerical Support
- Mail Routing
Additional Information
Received two certificates for customer service and perfect attendance at previous job. For current job I have been picked to represent the Department of General Services for the GSD Thank You video.
Timeline
Administrative Clerk
Department Of Water And Power
08.2023 - Current
Acting Sr. Administrative Clerk
Department Of General Services
08.2022 - 08.2023
Administrative Clerk
Department Of General Services
11.2020 - 08.2023
Office Trainee
Department Of General Services
11.2019 - 11.2020
Emergency Department Clerical
Presbyterian Intercommunity Hospital, PIH
10.2015 - 11.2019
File Clerk
BNY Mellon of New York
06.2015 - 03.2016
Sales/Cashier Clerk
Knott’s Berry Farm
03.2011 - 11.2019
Certificate - Excel/Word
Whittier Adult School
B.A. Degree - History
California State University of Los Angeles
AA Degree -
Cerritos College
Diploma -
St. Paul High School