Amanda Ybarra
Whittier,CA
Summary
Organized and dedicated Administrative Clerk with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Clerk
Department Of Water And Power
08.2023 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Utilized productivity tools to complete tasks and improve performance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Gave checks to employees who were picking up for their department.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Acting Sr. Administrative Clerk
Department Of General Services
08.2022 - 08.2023
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Created and updated physical records to maintain current, accurate and compliant documentation.
- Controlled inventory stock levels, reordering as necessary within budget.
- Proofread and edited professional documents prior to release and request for approval.
- Handled,organized and processed time sensitive documents
- Ability to work with minimal supervision.
- Knowledgeable with Microsoft Word, Excel, Google Sheets
- Assisted management with records retention
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Ordered and maintained office supplies.
Administrative Clerk
Department Of General Services
11.2020 - 08.2023
- transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Drive City vehicle to drop off and pickup interdepartemental mail within the City.
Office Trainee
Department Of General Services
11.2019 - 11.2020
- Completed clerical tasks such as filing, copying and distributing mail within City Hall and other departments
- Interacted with customers by phone or in-person to provide information.
- Processed mail
Emergency Department Clerical
Presbyterian Intercommunity Hospital, PIH
10.2015 - 11.2019
- Filed, organized, scanned, copied documents answered phone, dealt with patients face-to-face
- Ambassador Center Lead
- Answered phone, dealt with nurses, delivered supplies, medical charts and other documents to different departments
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Scheduled appointments for doctors
Sales/Cashier Clerk
Knott’s Berry Farm
03.2011 - 11.2019
- Years of customer service both face-to-face and on the phone, light computer work, dealt with many different transactions such as cash, credit and travelers checks
- Promoted customer loyalty by delivering friendly service and knowledgeable assistance.
- Restocked and organized merchandise in front lanes.
File Clerk
BNY Mellon of New York
06.2015 - 03.2016
- Filed, organized, and scanned bank documents into a computer program
- Maintained physical and computer-based filing systems.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Education
Certificate - Excel/Word
Whittier Adult School
Whittier, CA10.2022
B.A. Degree - History
California State University of Los Angeles
Los Angeles, CA06.2012
AA Degree -
Cerritos College
Norwalk, CA06.2009
Diploma -
St. Paul High School
Santa Fe Springs, CA06.2004
Skills
- Filing
- Administrative Support
- Office Supplies and Inventory
- Computers and Technology
- Word Processing
- Call Transfers
- Supply Ordering
- Multi-Tasking and Prioritization
- Document Organization
- Front Counter Support
- Customer Satisfaction
- Taking Direction
- Clerical Support
- Mail Routing
Additional Information
Received two certificates for customer service and perfect attendance at previous job. For current job I have been picked to represent the Department of General Services for the GSD Thank You video.
Timeline
Administrative Clerk
Department Of Water And Power
08.2023 - Current
Acting Sr. Administrative Clerk
Department Of General Services
08.2022 - 08.2023
Administrative Clerk
Department Of General Services
11.2020 - 08.2023
Office Trainee
Department Of General Services
11.2019 - 11.2020
Emergency Department Clerical
Presbyterian Intercommunity Hospital, PIH
10.2015 - 11.2019
File Clerk
BNY Mellon of New York
06.2015 - 03.2016
Sales/Cashier Clerk
Knott’s Berry Farm
03.2011 - 11.2019
Certificate - Excel/Word
Whittier Adult School
B.A. Degree - History
California State University of Los Angeles
AA Degree -
Cerritos College
Diploma -
St. Paul High School
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