Amanda Yergeau

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained clean, safe, and organized store environment to enhance customer experience.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Mentored team members to enhance professional development and accountability in workplace.
• Collaborated with management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within workplace by encouraging collaboration among staff members on various projects and task.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Created and maintained databases to track and record customer data.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.