Amanda Yocum
Jacksonville
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server Support Team Lead/Crew Trainer
Discovery Village At Derwood
02.2023 - 10.2023
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Hospitality Team Member
LCG/ Marriott
01.2020 - 08.2022
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Customer Service Representative
Medicade/Humana
04.2016 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
George Rogers Clark High School
Winchester, KY05.2003
Skills
- De-Escalation Techniques
- Excellent Communication
- Computer Skills
- Dependable and Responsible
- Networking
Timeline
Server Support Team Lead/Crew Trainer
Discovery Village At Derwood
02.2023 - 10.2023
Hospitality Team Member
LCG/ Marriott
01.2020 - 08.2022
Customer Service Representative
Medicade/Humana
04.2016 - 09.2019
High School Diploma -
George Rogers Clark High School
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