AMANDA YOUNG
ANDOVER,USA
Summary
Successful Human Resources professional with demonstrated track record managing and consulting. Exceptional program, team and project manager. Skilled at integrating ideas and customizing approaches to support business goals, training leaders, and partnering with company centers of excellence to align HR policies and practices with business needs.
Overview
19
19
years of professional experience
Work History
Human Resources Operations Regional Business Consultant
Ascension Healthcare Systems
11.2021 - Current
- Serve as primary HR Operations contact in a matrix heavy organization on Ops consulting, leader/employee training, and process improvement for both national and regional markets.
- Partner and collaborate with various national Centers of Excellence (COEs) leaders and teams to support national and regional goals, requirements, training needs, projects, and initiatives within HR.
- Develop and facilitate local and national leader and associate Human Resources Training focused on employee lifecycle transactions, tools and resources.
- Provide solution-based guidance to align HR policies and practices with business goals and needs; aligning national initiatives to market needs to aid in successful communication and change management.
- Monthly data analysis of HR system and HR Shared Services data to identify efficiency and process improvement opportunities.
- Developed regional leader communication model designed to keep leaders informed of all pertinent HR items; model adopted and implemented nationally.
- Contributed to 35% decreased HR Shared Service caseload by development and facilitation of training, coaching, and communication programs for leaders and other members of national HR team to improve the efficiency of HR Operations.
Senior Human Resources Business Partner
iA American
06.2021 - 10.2021
- Served as key lead in creation of US HR Department initiatives for international company: including policy and process creation, serving as key partner in Canadian/US business integration projects both vertically and horizontally across all lines of business.
- Responsible for aligning business objectives with employees and management in designated business units.
- Served as project manager on onboarding enhancement initiative across all lines of US business.
- Created partnerships across the HR function to develop and deliver value-added service to management and employees that reflects the business objectives of the organization.
- Collaborated with assigned leaders/departments/teams to understand strategic priorities and identify talent opportunities and roadblocks.
- Consulted with front line to senior management, providing HR guidance, policy interpretation, and best practices.
- Analyzed trends and metrics in partnership with HR team to develop solutions, programs, and policies.
- Served as a consultant to Employee Relations Specialist in complex employee relations and investigations; provided HR policy guidance and interpretation.
- Provided guidance and input on change management, business unit restructures, workforce planning and succession planning.
- Identified training needs for business units and individual leader coaching needs.
Human Resources Operations Regional Consultant
Ascension Healthcare Systems
08.2018 - 05.2021
- Serve as primary HR Operations contact in a matrix heavy organization on Ops consulting, leader/employee training, and process improvement for both national and regional markets.
- Partner and collaborate with various national Centers of Excellence (COEs) leaders and teams to support national and regional goals, requirements, training needs, projects, and initiatives within HR.
- Participated in development and launch of new Human Resources Shared Service Center including HR portal creation, in-person and virtual training, and change management campaign.
- Develop and facilitate local and national leader and associate Human Resources Training focused on employee lifecycle transactions, tools and resources.
- Provide solution-based guidance to align HR policies and practices with business goals and needs; aligning national initiatives to market needs to aid in successful communication and change management.
- Monthly data analysis of HR system and HR Shared Services data to identify efficiency and process improvement opportunities.
Director of Operations / HR Manager
Wichita Urology Group/Advanced Cancer Therapies
02.2014 - 08.2018
- Manage large physician practice operations, with 100+ employees at multiple facilities; including seven department managers of Nursing/Clinical, IT, Human Resources, Billing, Radiation Oncology, Registration, Research, Medical Records, and Lab.
- Served as a member of senior leadership within the organization; responsible for effective revenue cycle management, maintaining department budgets, reviewing practice policies and procedures, and making recommendations to elicit efficiency across practice.
- Directed Human Resources staff on recruitment, hiring, employee onboarding, benefits programs, professional development, employee engagement, employee relations, employee health, progressive discipline, terminations, promotions, and payroll/compensation, and FMLA.
- Oversaw development and launch of newly built Radiation Oncology Center in 2014.
- Served as compliance officer for practice; Implement training for Medicare compliance, Employee Health and Safety, Diversity and HIPAA.
- Promoted to manage newly built radiation oncology center in November 2014 in addition to HR Manager role. Includes management of nine staff, clinical and business operations of the oncology center.
- Promoted from HR Manager to Director of Operations July 2016.
Education
Master of Healthcare Leadership -
Friends University
Wichita, KS01.2013
B.S. - Business Administration
Southwestern College
Winfield, KS01.2005
Skills
- Human Resources Management
- Learning & Development
- Human Resources Operations
- HR Policy, Process & System Design
- Employee Relations & Diversity
- Change Management
- Employee Lifecycle Management
- Organizational Development
- Business Analysis
- Talent Acquisition
Timeline
Human Resources Operations Regional Business Consultant
Ascension Healthcare Systems
11.2021 - Current
Senior Human Resources Business Partner
iA American
06.2021 - 10.2021
Human Resources Operations Regional Consultant
Ascension Healthcare Systems
08.2018 - 05.2021
Director of Operations / HR Manager
Wichita Urology Group/Advanced Cancer Therapies
02.2014 - 08.2018
B.S. - Business Administration
Southwestern College
Master of Healthcare Leadership -
Friends University
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