Amanda Young
Merrimack,NH
Summary
Dynamic customer service professional with extensive experience at AAFES and Market Basket. Proven track record in cash handling and team collaboration, consistently enhancing customer satisfaction. Skilled in merchandise display setup and staff training, I thrive in fast-paced environments, ensuring operational excellence and fostering positive customer relationships.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant
United States Army Installation Management Command
08.2025 - 10.2025
- Facilitated engaging activities that promoted social skills and emotional development among children and youth.
- Collaborated with staff to design age-appropriate programs tailored to diverse needs of participants.
- Monitored participant behavior, providing guidance and support to maintain a positive environment.
- Developed and implemented educational workshops focused on life skills and personal growth for youth.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Developed and implemented fun, educational activities for children of varying ages.
- Adapted teaching methods based on each child''s unique learning style, maximizing engagement and understanding.
- Ensured adherence to health guidelines through proper food handling procedures during snack times or meal preparation activities.
Front End Associate
AAFES
09.2023 - 10.2024
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers warmly and directed them to appropriate store sections.
- Processed and completed cash or credit transactions accurately.
- Greeted customers to determine wants or needs.
- Assisted in organizing merchandise displays on the sales floor.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Resolved customer complaints, guided them, and provided relevant information.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Performed daily opening and closing procedures according to standard operating procedures.
- Maintained a clean, organized and inviting store environment.
- Greeted customers warmly upon arrival and identified their needs.
- Consistently met all performance goals set by management.
- Assisted customers with self-checkout processes and troubleshooting any issues.
- Processed customer transactions and provided excellent customer service.
Gas Station Attendant
AAFES
04.2022 - 08.2023
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Processed credit card payments via POS terminal in a secure manner.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Operated cash register to process customer transactions accurately and efficiently.
- Managed hazardous materials safely, including the disposal of oil and cleaning chemicals.
- Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
- Trained new employees on gas station operations, customer service, and safety procedures.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Ensured compliance with local, state, and federal regulations regarding gas station operations.
- Restocked supplies such as paper towels, napkins, cups when necessary.
- Prepared daily records of food and gas sales and balanced register drawers.
- Collected cash payments from customers or charged purchases to credit cards.
- Answered customers' questions and addressed complaints in person and via phone.
- Assisted customers in locating items throughout the store.
Assistant Front End Manager
Market Basket
07.2001 - 05.2011
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created weekly work schedules for all front end staff members.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Delegated work to staff, setting priorities and goals.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Education
High School Diploma -
Lowell High School
06-2005
Skills
- Customer service
- Cash handling
- Point of sale
- Self-checkout assistance
- Product knowledge
- Team collaboration
- Organizational skills
- Time management
- Effective communication
- Staff training
- Merchandise display set up
- Curriculum planning
- Writing and verbal communication
- Parental involvement
- Patience and empathy
- Developmental care
Certification
License
- 2025 First Aid/CPR Certified
Timeline
Child and Youth Program Assistant
United States Army Installation Management Command
08.2025 - 10.2025
Front End Associate
AAFES
09.2023 - 10.2024
Gas Station Attendant
AAFES
04.2022 - 08.2023
Assistant Front End Manager
Market Basket
07.2001 - 05.2011
High School Diploma -
Lowell High School