Amanda Youssef
Staten Island,NY
Summary
Compassionate and dedicated individual with six years of experience in high-acuity Emergency Department care and five years of prior experience as a medical assistant in an OBGYN practice. Bilingual in Polish and English, with expertise in patient assessment, acute care, and women’s health. Adept at working in fast-paced environments, collaborating with multidisciplinary teams, and providing empathetic care to diverse patient populations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ancillary Support Associate- Emergency Department
Staten Island University Hospital, North
04.2019 - Current
- Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
- Registration of patients (demographics, insurance information/verification) via Sorian Financials.
- Streamlined check in processes and expedited chief complaints in waiting room and ambulance bay including documentation of pre-arrival notifications.
- Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
- Coordinated bed assignments with clinical team members, optimizing patient flow through the emergency department to the rest of the hospital.
- Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
- Facilitated smooth patient transfers to/from other hospitals in/out of the Northwell network.
- Increased efficiency of the admissions process by assembling charts, forms, consents, and other required documentation.
- Expedited patient discharges by coordinating with medical staff and arranging transportation (ambulances, taxi, etc.)
- Managed high-stress situations calmly while prioritizing multiple competing demands from both patients and healthcare providers.
- Answered all phone calls directed to the Emergency Dept. (external, internal) with a switchboard operator.
Medical Assistant- OB/Gynecologist
Premier OBGYN
09.2017 - 04.2019
- Greeted and facilitated seamless patient care with thorough and accurate documentation of medical intake, histories, vital signs, and medications.
- Assisted physicians with minor procedures (colposcopy, endometrial biopsies, LEEPs, IUD insertion/removals, etc), including preparing room and sterilizing instruments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Streamlined office operations by managing inventory levels, ordering supplies, ensuring availability for all procedures and treatments, and organizing storage areas.
- Improved clinical workflow with introduction of electronic health records system (Athena Health)
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted front desk staff answering telephone calls to offer office information, answer questions, and taking messages for physicians.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant- OB/Gynecologist
Dr. Nicholas P. Roussis
01.2014 - 09.2017
- Directed patients to exam rooms, obtained patient medical history, medication information, symptoms, allergies and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor procedures (colposcopy, endometrial biopsies, LEEPs, IUD insertion/removals, etc), including preparing room and sterilizing instruments.
- Prepared, collected, and labeled lab specimens for diagnostic evaluations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and acting as a chaperone for patients with a male physician.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Education
Registered Nurse Diploma - Nursing
Trinitas School of Nursing/ Robert Wood Johnson
Elizabeth, NJ01-2025
Associate of Science - Nursing
Union County College
Cranford, NJ01-2025
Associate of Arts - Liberal Arts And Sciences
College of Staten Island
Staten Island, NY05-2017
Skills
- Fluent bilingual communication (English, Polish)
- EMR systems proficiency (Sunrise, Epic, Sorian, AthenaHealth)
- Stress Management
- Multitasking & Time Management
- Teamwork & Collaboration
- Infection Control & Safety
Certification
American Heart Association: CPR-BLS for Healthcare Providers
Timeline
Ancillary Support Associate- Emergency Department
Staten Island University Hospital, North
04.2019 - Current
Medical Assistant- OB/Gynecologist
Premier OBGYN
09.2017 - 04.2019
Medical Assistant- OB/Gynecologist
Dr. Nicholas P. Roussis
01.2014 - 09.2017
American Heart Association: CPR-BLS for Healthcare Providers
Registered Nurse Diploma - Nursing
Trinitas School of Nursing/ Robert Wood Johnson
Associate of Science - Nursing
Union County College
Associate of Arts - Liberal Arts And Sciences
College of Staten Island
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