Amanda Zakrajshek
Consumer Directions
Buhl,MN
1
Certification
8
years of professional experience
Dynamic and results-driven professional with extensive experience at Delta Air Lines, excelling in customer service and complaint resolution. Proven ability to enhance customer satisfaction through active listening and problem resolution. Skilled in data entry and workflow optimization, consistently achieving high performance metrics and fostering positive client relationships.
Work History
Personal Care Assistant
4 Years 10 Months- Assisted clients with daily living activities, ensuring comfort and personal hygiene.
- Monitored client health and reported changes to appropriate healthcare professionals.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Developed personalized care plans in collaboration with families and healthcare providers.
- Trained new staff on best practices in personal care techniques and client handling.
- Implemented safety protocols, enhancing overall client wellbeing during service delivery.
- Collaborated effectively with multidisciplinary teams to ensure comprehensive client care plans.
- Built strong relationships with clients to deliver emotional support and companionship.
Pharmacy Technician
11 Months- Processed and dispensed prescriptions accurately, ensuring compliance with regulations.
- Assisted customers in locating products and answering medication-related inquiries.
- Maintained inventory levels, restocked shelves, and organized pharmaceutical supplies efficiently.
- Collaborated with pharmacists to verify prescription details and resolve discrepancies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Contributed to workflow improvements that increased overall pharmacy efficiency and customer satisfaction.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Customer Service Representative
4 Years- Assisted customers with flight reservations and inquiries, providing accurate information promptly.
- Resolved customer complaints efficiently, ensuring high satisfaction levels and service quality.
- Utilized airline software to manage bookings and updates, maintaining data integrity.
- Collaborated with team members to enhance service delivery processes and improve customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Associate of Arts - Psychology
High School Diploma
Skills
Grooming assistance
Emotional support
Personal hygiene assistance
Housekeeping tasks
Compassionate caregiving
Behavior management
Care plan implementation
Meal preparation
Patient awareness
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Call center experience
Complaint handling
Customer satisfaction measurement
Scheduling
Product knowledge
Order processing
Documentation
Customer relationship management (CRM)
Prioritization
De-escalation techniques
Technical support
Quality control
Dispute resolution
Product sales
Product and service solutions
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Insurance billing
Medication dispensing
Certification
Pca
Deaf and hard of hearing
Vulnerable adults
Working with vulnerable people
Timeline
Pharmacy Technician
Walgreen's Pharmacy
05.2022 - 04.2023Read More
Personal Care Assistant
Consumer Directions
06.2020 - 04.2025Read More
Customer Service Representative
Delta Air Lines, Inc
06.2017 - 06.2021Read More
Hibbing Community College
Associate of Arts from Psychology
Read More
Hibbing High School
High School Diploma
Read More