AMANDA ZAPATA
Summary
Talented development professional with experience developing, delivering, and evaluating employee training programs. Proven success driving organizational improvement initiatives and fostering employee engagement. Proficient in the most popular learning management systems and skilled in developing engaging training materials. Dedicated to fostering a safe and productive work environment.
Overview
7
7
years of professional experience
Work History
Attractions Lead
Universal Studios Hollywood
01.2022 - Current
- Assist guests in locating rides, shows, and other attractions
- Monitors guest behavior while on premises to ensure safety of all patrons
- Communicates with management team regarding any issues or incidents that may occur during shift hours
- Maintain operational excellence
- Respond to Team members inquires
- handles confidentiality from team members and management
- Assist in projects for management and team
- Provides support to team
Attractions Trainer
Universal Studios Hollywood
05.2018 - Current
- Facilitate and track trainings for new hires
- Obtains and organizes manuals, guides and visual materials for development and training purposes
- Provides ongoing coaching and feedback to team members in order to maintain high standards of customer service excellence
- Collaborates with management teams to develop effective strategies for improving attraction performance
- Uses Microsoft Suite to create and keep track of certification reports
- Prepare new material for new hires.
Guest Ambassador / Lead / Trainer
Universal Studios Hollywood
01.2018 - Current
- Cross-trained and provided backup support for organizational leadership
- Resolves guest issues efficiently, maintaining professionalism and a positive attitude throughout interactions
- Uses critical thinking to break down problems, evaluate solutions, and make decisions
- Demonstrates leadership skills in managing projects from concept to completion.
- Organized paperwork for training
Forbidden Journey Ride Operator
Universal Studios Hollywood
01.2018 - Current
- Provides excellent customer service for each rider
- Responded quickly to emergency situations, alerting appropriate personnel as needed.
- Assisted with loading and unloading passengers
- Ensured the safety of riders by following all safety protocols
Crew and Cashier
Chipotle Mexican Grill
01.2017 - 01.2018
- Processed payments, gave change, and issued receipts for orders
- Greeted customers and provided friendly customer service
- Maintained cleanliness of work area throughout shift
- Resolved customer complaints.
Education
Bachelor of Arts - Sociology
University California Los Angeles
Los Angeles, CA03.2024
Skills
- Time Management
- Attention to Detail
- Empathy
- Adaptability
- Communication
- Listening Skills
- Customer Service
- Microsoft Suite
- Timekeeper
- Patient
- Kronos
- Self-Directed
- Organizational Skills
- Team Training
- Employee Coaching
- Project Management
- Problem Solving
- Record preparation
- Staff Training and Development
- Friendly, Positive Attitude
Timeline
Attractions Lead
Universal Studios Hollywood
01.2022 - Current
Attractions Trainer
Universal Studios Hollywood
05.2018 - Current
Guest Ambassador / Lead / Trainer
Universal Studios Hollywood
01.2018 - Current
Forbidden Journey Ride Operator
Universal Studios Hollywood
01.2018 - Current
Crew and Cashier
Chipotle Mexican Grill
01.2017 - 01.2018
Bachelor of Arts - Sociology
University California Los Angeles