Amanda Zilberg
Garden City,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Team Lead
AdaptHealth
07.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners for insulin pumps.
- Conducted thorough reviews of team orders to ensure accuracy.
Customer Service Representative
Solara Medical Supplies
06.2016 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Redford Union High School
Redford, MI2005
Skills
- Multi tasking
- Excellent organizational skills
- Excellent communication skills
- Proficient in Salesforce, Word, PowerPoint, Excel, Outlook
- Time Management
- Detail Oriented
- Coaching and Mentoring
- Conflict Resolution
- Performance Improvement
Timeline
Team Lead
AdaptHealth
07.2020 - Current
Customer Service Representative
Solara Medical Supplies
06.2016 - 07.2020
High School Diploma -
Redford Union High School