Amanda Zorra
Richmond ,RI
Summary
Driven sales professional with a proven track record at Prime Heating and Cooling, adept in customer service and product knowledge. Skilled in codes and regulations, showcasing exceptional attention to detail and multitasking abilities. Excelled in streamlining sales processes and maximizing customer retention, contributing significantly to team goals through effective networking and marketing strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Sales Consultant
Prime Heating and Cooling
02.2024 - Current
- Sales Consultant with Heating and Cooling Products
- Helping Homeowners make the right decision regarding heating, cooling and making them feel conforable
- Followed up with existing customers to provide additional support regarding their heating and cooling needs
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Maximized customer retention by resolving issues quickly.
- Maintained organized, presentable merchandise to drive continuous sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Consultant
Stateline Subaru
06.2023 - 02.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Sales Associate
Woods Heating Service
04.2018 - 07.2023
- Sales, Marketing and Inventory
- Account Executive - Setting up accounts for new customers (Oil, Propane, Natural Gas and Air Conditioning
- Solicit New Homeowners Regarding Automatic Delivery and Full Service
- Schedule all Tune Ups and Deliveries for each account
- Send out New Homeowner Post Cards and Mailers for Promotional offers
- Assisting Customers and New Homeowners with information on Services and Deliveries
- Site Surveys for Propane lines and Generator Installs
- Very Knowledgeable in Codes and Regulations for Propane Tank Installs
- Software usage in Word, Energy and Salesforce
- Tank Reading Certifications and Great Organization Skills
- Field Outreach in the Community such as East Bay Chamber and Networking events
Assistant Sales Associate
Petro Home Services
04.2015 - 04.2018
- Sales, Marketing and Inventory
- Field Outreach in the Community and Networking
- Assisting Administrative Office and Sales Associates
- Solicit New Homeowners for Sales Associates
- Assist with Tank Readings for New Homeowners
- Software Usage in Energy and Salesforce
- Developed Strong Product Knowledge Through Continuous Learning and Trainings
- Handling Customer Inquiries by Understanding all of there Want and Needs
- Contributed to successful team sales goals by actively seeking opportunities to cross-sell or upsell when appropriate.
Sales Associate
After Glow Tanning And Boutique
02.2014 - 04.2015
- Excellent Customer Service
- Advertisement, Marketing, and Inventory
- Answering Phone Calls, Making Appointments and Bank Deposits
- Maintaining Scheduled Appointments and Cleanliness in Salon
- Assisting All Clients Needs and Certified in Safe Tanning
- Conducting Tours Through the Salon and Knowledge in Spray Tanning
- Organize Racks and Shelves with Tanning Products, Engaging with Customers and Promote Specific Merchandise.
- Handled Cash Transactions Efficiently and Thoroughly
- Building Relationships with Customers to Encourage repeat business.
Sales Associate
Scandinavian Sun
11.2009 - 04.2014
- Excellent Customer Service
- Inventory And Sales
- Answering Phones and Maintaining Appointments
- Cash Draw and Deposits
- Certified in Tanning Consultant And Spray Tanning
- Engage with Customers to Build Rapport and Long Lasting relationships.
Education
Associate of Science - Law Enforcement
Community College of Rhode Island
Warwick, RI05.2014
High School Diploma -
Middletown High School
Middletown, RI06.2007
Skills
Time Management and Multitasking
Customer Service, Product and service knowledge
Codes and Regulations and Attention to Details
Ordering Inventory and Marketing
Networking
Timeline
Sales Consultant
Prime Heating and Cooling
02.2024 - Current
Sales Consultant
Stateline Subaru
06.2023 - 02.2024
Sales Associate
Woods Heating Service
04.2018 - 07.2023
Assistant Sales Associate
Petro Home Services
04.2015 - 04.2018
Sales Associate
After Glow Tanning And Boutique
02.2014 - 04.2015
Sales Associate
Scandinavian Sun
11.2009 - 04.2014
Associate of Science - Law Enforcement
Community College of Rhode Island
High School Diploma -
Middletown High School
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