AMANDA ZOTTARELLI
Plainfield
Summary
Highly skilled Phlebotomist possessing relevant experience in fast-paced healthcare environments. Strong abilities in patient care, quality control and data management make for efficient and safe blood collection procedures. Demonstrated skills in building rapport with diverse patients, ensuring comfort during venipuncture processes. Previous roles have resulted in increased efficiency and improved patient satisfaction rates.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Phlebotomist
ProHealth Physicians
Putnam
03.2024 - Current
- Prepared patients for blood collection by explaining procedures and addressing concerns to ensure comfort and cooperation.
- Executed precise blood draws using various techniques, ensuring optimal patient safety and minimal discomfort.
- Maintained accurate records of patient interactions, specimen collection, and processing to uphold data integrity.
- Collected specimens for various laboratory tests, adhering to protocols for specific tests to ensure accuracy.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
Phlebotomist
Quest Diagnostics
Plainfield
02.2023 - 03.2023
- Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection labels.
- Cross-trained in other areas to meet needs of business.
- Collected arm samples or whole blood samples from donors for testing.
- Kept lab logs, reference materials and other important data up to date.
- Answered patient questions regarding collection techniques and offered additional resources on collection process.
- Checked paperwork for completeness and accuracy of information.
- Provided accurate collection instructions for random urine specimens and processed according to policies.
- Disposed of biohazard materials in accordance with applicable laws and standards.
- Transported specimens and fluid samples from collection sites to laboratories.
- Drew blood from capillaries by dermal puncture, such as heel and finger stick methods.
- Entered patient, specimen, insurance and billing information into computer.
- Collected specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.
- Drew blood from veins by vacuum tube, syringe and butterfly venipuncture methods.
Phlebotomist
Yale New Haven Health
Westerly
05.2022 - 02.2023
- Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection labels.
- Cross-trained in other areas to meet needs of business.
- Collected arm samples or whole blood samples from donors for testing.
- Kept lab logs, reference materials and other important data up to date.
- Answered patient questions regarding collection techniques and offered additional resources on collection process.
- Checked paperwork for completeness and accuracy of information.
- Provided accurate collection instructions for random urine specimens and processed according to policies.
- Disposed of biohazard materials in accordance with applicable laws and standards.
- Transported specimens and fluid samples from collection sites to laboratories.
- Drew blood from capillaries by dermal puncture, such as heel and finger stick methods.
- Entered patient, specimen, insurance and billing information into computer.
- Collected specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.
- Drew blood from veins by vacuum tube, syringe and butterfly venipuncture methods.
Bakery Department Manager
Big Y World Class Market
Plainfield
08.2003 - 05.2022
- Maintained cleanliness and hygiene in bakery premises.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Maintained and controlled inventory of baked goods.
- Established performance goals and empowered bakers to exceed targets.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Implemented daily operating procedures to keep store clean, adequately stocked and decisions.
- Implemented employees to success and pointed out areas of improvement.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Seasonal Worker
Lowes Home Improvement
Dayville
03.2012 - 10.2012
- Watered plants during growing seasons and closely monitored crops for growth progress or issues.
- Identified weeds, pests and plants to determine application and selection of fertilizers and pesticides.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Followed up with customers, designers, vendors and contractors to confirm delivery and answer questions.
- Applied product knowledge and industry knowledge to customer interactions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Education
Phlebotomy Certificate - In Phlebotomy
American Professional Educational Services
Norwich, CTHigh School Diploma -
Killingly High School
Dayville, CTSkills
- Specimen labeling procedures
- Venipuncture
- Teamwork and Collaboration
- Training and Development
- Drawing Blood
- Specimen Collection
- Time Management
- Specimen Transport
- Specimen Collection and Storage
- Hazardous Waste and Disposal
- Sharps Disposal
- Epic Software
- Blood Sample Collection
Certification
National Healthcareer Association
Timeline
Phlebotomist
ProHealth Physicians
03.2024 - Current
Phlebotomist
Quest Diagnostics
02.2023 - 03.2023
Phlebotomist
Yale New Haven Health
05.2022 - 02.2023
Seasonal Worker
Lowes Home Improvement
03.2012 - 10.2012
Bakery Department Manager
Big Y World Class Market
08.2003 - 05.2022
Phlebotomy Certificate - In Phlebotomy
American Professional Educational Services
High School Diploma -
Killingly High School