Amanda Zuber
Phoenix,AZ
Summary
Thorough and detail-oriented loan officer brings proven expertise. Resourceful professional in financial services, known for high productivity and efficient task completion. Specialized in risk assessment, regulatory compliance, and customer service. Excel using communication, problem-solving, and adaptability skills to achieve goals and meet client needs.
Overview
20
20
years of professional experience
Work History
Real Estate Originations Loan Officer
USAA Federal Savings Bank
Phoenix, AZ
10.2017 - Current
- NMLS Registered Nationwide
- Ranked within the top 20 loan officers company wide for 2024.
- Responsibilities including a full understanding of bank and regulatory lending laws.
- Professional product expert who advises members about the best financial options for Conventional & VA mortgage refinancing or purchase transactions.
- Ability to multitask and maintain member relationships along with continuous third party follow calls/emails.
- Ability to pre underwrite and determine creditworthiness
- Industry expert in sales and product knowledge.
- Excellent call and application quality scores.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Approved or denied loan applications and explained reasoning behind decisions.
- Participated in community events to promote bank's consumer lending services.
Real Estate Mortgage Processor
USAA Federal Savings Bank
Phoenix, Arizona
08.2010 - 10.2017
- NMLS Registered Nationwide
- Acted as the primary point of contact after submitting a mortgage application until closing.
- Ability to know and understand bank regulatory laws and product guidelines.
- Worked closely with underwriting, realtors, title companies and many other third parties such as pest or inspection agencies.
- Ability to maintain quality call and application scores.
- Gathered and analyzed financial information and records from members to pre underwrite the member/s mortgage loan application.
- Excellent communication and analytical skills
- Analyzed financial statements including tax returns and bank statements.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Communicated with customers via telephone to answer questions, process transactions and resolve issues.
- Scanned and uploaded loan and related documents into system.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
Member Debt Solutions Representative
USAA Federal Savings Bank
Phoenix, Arizona
07.2009 - 08.2010
- Work with debtors to create payment plans or negotiate partial payments.
- Ability to comply with legal requirements for all state and federal debt collection rules and practices, such as the Fair Debt Collection Practices Act (FDCPA) .
- Exceeded collection targets and monthly goals
- Strong communication skills, Customer service abilities, Proficiency with software such as Microsoft Excel and Word
Home Equity Loan Originator
USAA Federal Savings Bank
Phoenix, Arizona
05.2007 - 07.2009
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Executed loan origination process and ordered credit reports.
- Delivered high levels of customer service to facilitate smooth processes.
- Provided guidance on loan qualification criteria to potential borrowers.
- Adhered to federal and state compliance guidelines relative to lending.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
Premier Relationship Banker
Wells Fargo
Phoenix, Arizona
09.2004 - 05.2007
- Identified transaction errors for unbalanced debits and credits.
- Provided financial education and advice to clients, enhancing their understanding of banking options.
- Educated clients about various banking products available at the institution.
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Identified financial needs of customers and presented appropriate product and service options.
- Developed and executed strategies to achieve and exceed sales targets for banking products and services.
- Implemented effective client retention strategies, reducing churn and fostering long-term loyalty.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Used customer and bank records to investigate and correct errors upon customer request.
- Participated in training and mentoring of new associates, assisting with onboarding .
Education
Bachelor of Science - Business Analytics
American Military University
Charles Town05-2028
Some College (No Degree) - Business
Grand Canyon University
Phoenix, AZSome College (No Degree) - Education
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZSkills
- Customer service-focused
- Collections proficiency
- Proficient in 10-key
- Financial analysis aptitude
- Financial transactions expertise
- Credit assessment
- Sales expertise
- Loan origination
- Applicant communication
- Relationship building and management
- Sales pipeline maintenance
- Excellent communicator
- Regulatory compliance
- Financial counseling
Timeline
Real Estate Originations Loan Officer
USAA Federal Savings Bank
10.2017 - Current
Real Estate Mortgage Processor
USAA Federal Savings Bank
08.2010 - 10.2017
Member Debt Solutions Representative
USAA Federal Savings Bank
07.2009 - 08.2010
Home Equity Loan Originator
USAA Federal Savings Bank
05.2007 - 07.2009
Premier Relationship Banker
Wells Fargo
09.2004 - 05.2007
Bachelor of Science - Business Analytics
American Military University
Some College (No Degree) - Business
Grand Canyon University
Some College (No Degree) - Education
Maricopa Community Colleges, Paradise Valley Community College
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