Amanda Zucco
Greenup,IL
Summary
Proven professional with a track record of positive interactions. Excels in managing sensitive information and delicate work situations. Dedicated and exceptional time management skills. Extremely well versed in communication with others, presentation skills and overall ability to adapt to almost any given situation.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
South Central
08.2022 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Conducted daily billing of agricultural products such as spraying, chemicals, fertilizer, seed and anhydrous along with propane.
- Completed month end duties such as reconciling sales and payments
Benefits Counselor/ Work Comp Coordinator
Eastern Illinois University
06.2009 - 06.2022
- Explained advantages and limitations of different benefit programs and policies.
- Optimized benefit program administration through regular audits, identifying discrepancies and implementing necessary corrections.
- Educated new hires about available benefits during orientation sessions, answering questions related to coverage specifics.
- Increased awareness of wellness programs leading to higher participation rates among staff members, promoting overall wellbeing within the organization.
- Knowledge if Board of Trustees Rules and Regulations, Internal Governing Policies, Civil Service Statutes for State of Illinois employees, and various union contracts on the Eastern Illinois University campus.
- Served as liaison to technical staff of carriers, state agencies, health care facilities, and other campus offices.
- Assisted in coordinating retiree/ annuitant benefit information in coordination with the Senior Health Insurance Program (SHIP), the EIU Annuitants Association, and the Coles County Council on Aging - LifeSpan Center.
- Supervised student employees, interns, and extra-help personnel within the HR area.
- Maintained employee insurance, retirement, and medical files in an organized and confidential manner.
- Resolved payment discrepancies in the State insurance system.
- Responsible for monthly remittance of premiums for insurance payments from employees to Central Management Services,
- Ordered and managed inventory of office supplies on a monthly basis,
- Managed monthly procurement card reconciliation and reporting.
- Verification of prior service for both past and present State of Illinois employees through the State Universities Retirement System (SURS).
- Processed tuition waivers for university employees as well as discounted tuition waivers for childern of qualifying State of Illinois employees.
- Planned and assisted with any departmental functions such as vendor fairs, provider outreach meetings, annual Benefits Choice functions and benefit fairs.
- Planned and implemented the annual campus-wide Years of Service program.
- Provided support to the Payroll Dept. for processing of both bi-weekly and monthly payrolls.
- Responsible for the administration of Workers' Compensation progarm for all university employees.
Education
Bachelor's of Science - Business And Organizational Management
Millikin University
Decatur, IL05.2006
Skills
- Microsoft Word
- Microsoft Excel
- Time Management
- Ability to multi-task
- People oriented
Timeline
Administrative Assistant
South Central
08.2022 - 05.2024
Benefits Counselor/ Work Comp Coordinator
Eastern Illinois University
06.2009 - 06.2022
Bachelor's of Science - Business And Organizational Management
Millikin University
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