Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Zuel

Hardy, AR,AR

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

21
21
years of professional experience

Work History

Brew Setter

Flowers Baking Company
03.2024 - Current
  • Assisted in setup and maintenance of equipment for optimal performance.
  • Collaborated with team members to ensure smooth workflow and task completion.
  • Learned safety protocols and best practices for workplace efficiency.
  • Supported inventory management through accurate tracking of materials.
  • Engaged in training sessions to develop skills in operational tasks.
  • Contributed to maintaining cleanliness and organization within work area.
  • Followed standard operating procedures to enhance productivity levels.
  • Demonstrated adaptability by quickly learning new processes and systems.
  • Moved, organized and prepared materials to accomplish jobs smoothly.
  • Ensured adherence to safety protocols, maintaining a safe working environment for all staff members.
  • Kept work areas orderly and clean for maximum productivity.
  • Liaised with other departments, fostering strong communication channels for seamless operations.
  • Conducted thorough quality inspections, identifying potential issues before they impacted final products.
  • Cross-trained in multiple roles.

Manager

McDonald's
10.2021 - 12.2023
  • Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
  • Trained team members on operational procedures and best practices, enhancing overall efficiency.
  • Implemented inventory management processes, reducing waste and improving stock accuracy.
  • Conducted regular performance evaluations, providing constructive feedback to improve employee productivity.
  • Maintained compliance with health and safety regulations, safeguarding workplace environment for staff and customers.
  • Collaborated with upper management to develop strategies that enhanced customer satisfaction scores.
  • Streamlined communication between departments, promoting a cohesive work environment focused on service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.

Server

Pollo Tropical
10.2010 - 11.2015
  • Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
  • Managed food and beverage orders accurately, contributing to efficient service delivery during peak hours.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing overall dining experience.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
  • Responded promptly to customer inquiries and complaints, resolving issues to maintain positive dining atmosphere.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Veterinary Technician

DeKalb Animal Clinic
07.2004 - 10.2010
  • Assisted veterinarians during examinations and surgeries, ensuring animal safety and comfort.
  • Administered medications and vaccines, maintaining accurate records for each patient.
  • Monitored vital signs of animals post-surgery, providing timely updates to veterinary staff.
  • Educated pet owners on proper care techniques and preventive health measures.
  • Prepared surgical instruments and exam rooms, ensuring adherence to hygiene standards.
  • Collaborated with team members to streamline patient intake processes for efficiency.
  • Conducted laboratory tests such as blood work and urinalysis, delivering results promptly.
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.

Education

GED -

Motlow State Community College
McMinnville, TN

Skills

  • Strong work ethic
  • Hand and power tools
  • Mental toughness
  • Leadership qualities
  • Coachability
  • Strategic thinking
  • Adaptability to change
  • Equipment operation
  • Troubleshooting
  • Quality controls
  • Machine operation
  • Safety procedures
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking

Timeline

Brew Setter

Flowers Baking Company
03.2024 - Current

Manager

McDonald's
10.2021 - 12.2023

Server

Pollo Tropical
10.2010 - 11.2015

Veterinary Technician

DeKalb Animal Clinic
07.2004 - 10.2010

GED -

Motlow State Community College

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Amanda Zuel