Managment
Bottoms up
2015 - 2024
- Oversaw daily operations to ensure optimal workflow and customer satisfaction.
- Developed and implemented training programs for new staff members.
- Analyzed performance metrics to identify areas for process improvement.
- Enhanced inventory management practices to reduce waste and improve efficiency.
- Collaborated with team leaders to streamline communication across departments.
- Managed vendor relationships to secure favorable terms and timely deliveries.
- Led initiatives to improve employee engagement and retention rates.
- Established standard operating procedures to maintain consistent service quality.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.