Summary
Overview
Work History
Education
Skills
Timeline
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Amandaa Schafnitz

Lake Stevens,WA

Summary

Dedicated healthcare professional with 14 years of experience in patient scheduling, surgery scheduling, and administrative coordination. Proven expertise in EHR systems and prior authorizations, combined with strong leadership skills in coordinating multidisciplinary teams. Seeking to leverage my clinic administrative background to enhance clinic operations and improve patient care as a Clinic Supervisor.

Overview

14
14
years of professional experience

Work History

Clinic Supervisor

Swedish Pain Services
08.2024 - Current
  • Assume responsibility for front office management and staffing including patient service reps, patient care coordinators, and biller.
  • Determine staffing standards based on patient care needs, patient flow and other clinic needs.
  • Interview, select and hire new employees.
  • Hold regular staff meetings to discuss methods for improving customer service and efficient/safe operations. Inform staff members of any changes to policies/procedures.
  • Establish credibility and a strong presence in the clinic
  • Establish expectations and model behaviors that demonstrate service excellence to staff and focuses on the patient as the primary customer.
  • Develop policies and procedures for clinic operations.
  • Identify potential problem areas, develop a system for objectively monitoring performance, and creatively seek solutions to foster quality improvement.
  • Develop and maintain an open and effective line of communication with physicians and clinic staff.
  • Develop a schedule for personnel staffing
  • Develop and optimize the physician templates for appropriate patient scheduling.
  • Coordinate space and room assignments for providers.
  • Coordinate clinic operations and activities with Director and designated staff to ensure efficient and quality service is delivered within all sections of the clinic.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Promoted a positive work environment by addressing employee grievances promptly and fairly.
  • Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
  • Demonstrate knowledge and understanding of patient privacy rights. Maintain confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients and/or employees.


Program Coordinator

Swedish Vascular Surgery
04.2018 - 08.2024
  • Triage patient phone calls
  • Schedule office visits, surgeries in the hospital and in office, vascular studies
  • Coordinate new patient office visits with the proper testing prior to visit
  • Obtain prior authorization for office visits, surgeries, vascular studies
  • Obtain retro authorizations for office visits, surgeries, vascular studies
  • Coordinate events and travel for providers, including reimbursement and follow up paperwork.
  • Coordinate and participate in interviews for potential new provider hires.
  • Interview potential new Providers.
  • Onboard new providers.
  • Provider and Clinic schedule/calendar management/CME/Update EPIC Templates
  • Interview for potential new hires as well as work to train them in their positions.
  • Create and update policies and procedures for the front office.
  • Handles day-to-day operations, planning clinics and callout's. Figures out coverages for vacations, callout's and sick time.
  • Works with the Medical Director to develop referral relationships and maintain effective communication with referring physicians.
  • Coordinate program operations and activities to ensure efficient and quality service is delivered within all sections of the program.
  • Participate in committees related to the program, clinic, and network-wide operational development.
  • Assist in creating, recommending, and implementing processes to increase and maintain patient volume and satisfaction

Senior Patient Care Coordinator

Swedish Heart and Vascular
05.2011 - 03.2018
  • Coordinate patient flow, rooming patients
  • Triage patient phone calls
  • Schedule procedures, diagnostic tests and vascular studies
  • Obtain prior authorization for diagnostic tests and vascular studies
  • Coordinate events and travel for providers, including reimbursement and follow up paperwork
  • Provider and Clinic schedule/calendar management/CME/Update EPIC Templates
  • Interview for potential new hires
  • Train new employees
  • Create and update policies and procedures for the front office
  • EPIC Front Office Super User
  • Update Call Schedule in AMION system
  • Provide feedback on current employee’s during Annual Review

Education

High School Diploma -

Lake Stevens High School
Lake Stevens
06-2006

Skills

  • Staff supervision
  • Training and mentoring
  • Policies and procedures
  • Patient relations
  • Schedule management
  • Health information systems
  • Team management
  • Critical thinking
  • Computer skills
  • Training & Development
  • Team building
  • Reliable and trustworthy
  • Organizational skills
  • Microsoft Office
  • Working collaboratively
  • Reports preparation and creation
  • Patient interaction
  • HIPAA regulations

Timeline

Clinic Supervisor

Swedish Pain Services
08.2024 - Current

Program Coordinator

Swedish Vascular Surgery
04.2018 - 08.2024

Senior Patient Care Coordinator

Swedish Heart and Vascular
05.2011 - 03.2018

High School Diploma -

Lake Stevens High School

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