Dorothy 'Dottie' Smith
Redding,CA
Summary
Remote Operations & Support Specialist with 10+ years of experience in nonprofit support, donor relations, event coordination, and data/financial management. Skilled at streamlining processes, managing digital platforms, and providing outstanding technical support. Strong collaborator and communicator with proven ability to engage remote teams, build online communities, and optimize operations. Seeking a remote role that values adaptability, problem-solving, and continuous learning.
Overview
20
20
years of professional experience
Work History
Remote Nonprofit Operations & Support Specialist
Non Profit Organization
05.2021 - 10.2024
- Coordinated and hosted virtual events (StreamYard, Brushfire) to increase donor engagement and participation.
- Managed financial operations, including CA franchise sales tax reports, donor reports, and year-end acknowledgments.
- Designed and maintained e-learning programs on Thinkific, improving user accessibility and course adoption.
- Supported donor relations through live meetings, personalized outreach, and donor initiatives.
- Directed live event logistics, training chat hosts and troubleshooting technical issues.
- Administered mentorship programs with 650+ participants, including registration, payments, quizzes, and support.
- Managed Shopify operations, including order fulfillment, refunds, inventory tracking, and reporting.
- Provided content and ghostwriting support (book endorsements, devotionals, emails, and special projects).
Tech & Support Services Coordinator
Non Profit Organization
05.2015 - 05.2021
- Directed donor support initiatives, building and moderating private Facebook communities.
- Planned and executed online events to boost mentorship registrations and engagement.
- Launched email campaigns (Constant Contact, Mailchimp) to increase participation.
- Provided technical support for live events, training chat hosts, and managing digital courses (Thinkific).
- Collaborated with cross-functional teams to develop strategies for improving support services.
Loan Processor / Transaction Coordinator
Heiland & Associates, Inc
05.2004 - 10.2015
- Managed the full real estate loan process, ensuring compliance with lending program guidelines.
- Coordinated communications between borrowers, lenders, escrow, and real estate professionals.
- Prepared and processed documentation for conventional, government, and short-sale loans.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Education
David Starr Jordan Highschool
Long Beach, CASkills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Technical Tools: MS Office Suite, Google Workspace, QuickBooks Online Payroll, Shopify, Stripe, Thinkific, Constant Contact, Mailchimp, StreamYard, Brushfire
- Core Competencies: Remote Team Collaboration Virtual Event Management Donor & Client Engagement Process Improvement Financial Reporting Content Creation & Editing Technical Troubleshooting Customer Support
Timeline
Remote Nonprofit Operations & Support Specialist
Non Profit Organization
05.2021 - 10.2024
Tech & Support Services Coordinator
Non Profit Organization
05.2015 - 05.2021
Loan Processor / Transaction Coordinator
Heiland & Associates, Inc
05.2004 - 10.2015
David Starr Jordan Highschool
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