Overview
Work History
Education
Skills
Timeline
Generic

Amanda Barkan

Nashville,TN

Overview

5
5
years of professional experience

Work History

Trust & Safety Team Lead

TikTok
04.2022 - 07.2024
  • Create documentation for processes and SOP's for efficient workplace practices
  • Project managed Nashville Site All-Hands quarterly meetings, delivering cross functional operational updates to 300+ co-workers
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assist with onboarding and onboarding training
  • Assisted in recruitment of new team members, interviewing 100+ candidates to build team of top performers
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Held weekly team meetings to inform team members on updates and weekly reviews for management on KPI's

Content Moderator

TikTok
06.2021 - 04.2022
  • Recorded Real Time Analytics to efficiently track queue input and output
  • Led weekly team meetings to inform co-workers of important announcements, procedure updates, and policy reviews
  • Create policy refresher trainings and lead shadow sessions to assist moderators with policy comprehension
  • Consistently scored over 98% accuracy in Quality for both moderation queues

Professional Learning Coach

K- 12 Online Learning
08.2020 - 05.2021
  • Create unique set of standards reflective of parents discipline and K-12 course content
  • Organize individualized student schedules to ensure deadlines are met
  • Teach with ability to change management styles based on student needs
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions

Intern

Yo Art Inc.
05.2020 - 08.2020
  • Created and managed project plans, timelines and budgets.
  • Maintained database systems to track and analyze operational data and donor information
  • Research, apply, and write grants
  • Curate posts and managed social media

Assistant Manager

Seabrook Island Club
05.2019 - 08.2019
  • Created a set of standards for business operations
  • Trained new employees and organized the weekly staff schedule
  • Rotations in events, recreation, membership, and HR
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reviewed sales and gross profit report to assess company efficiency

Education

Bachelor of Arts - Arts Management

College of Charleston
Charleston, SC
08.2020

Skills

  • Team Management
  • Strategic Planning
  • Organization
  • Project Management
  • Effective Communication
  • Administrative Skills

Timeline

Trust & Safety Team Lead

TikTok
04.2022 - 07.2024

Content Moderator

TikTok
06.2021 - 04.2022

Professional Learning Coach

K- 12 Online Learning
08.2020 - 05.2021

Intern

Yo Art Inc.
05.2020 - 08.2020

Assistant Manager

Seabrook Island Club
05.2019 - 08.2019

Bachelor of Arts - Arts Management

College of Charleston
Amanda Barkan