Amanda Barkan
Nashville,TN
Overview
5
5
years of professional experience
Work History
Trust & Safety Team Lead
TikTok
Nashville, TN
04.2022 - 07.2024
- Create documentation for processes and SOP's for efficient workplace practices
- Project managed Nashville Site All-Hands quarterly meetings, delivering cross functional operational updates to 300+ co-workers
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assist with onboarding and onboarding training
- Assisted in recruitment of new team members, interviewing 100+ candidates to build team of top performers
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on updates and weekly reviews for management on KPI's
Content Moderator
TikTok
Nashville, TN
06.2021 - 04.2022
- Recorded Real Time Analytics to efficiently track queue input and output
- Led weekly team meetings to inform co-workers of important announcements, procedure updates, and policy reviews
- Create policy refresher trainings and lead shadow sessions to assist moderators with policy comprehension
- Consistently scored over 98% accuracy in Quality for both moderation queues
Professional Learning Coach
K- 12 Online Learning
Nashville, TN
08.2020 - 05.2021
- Create unique set of standards reflective of parents discipline and K-12 course content
- Organize individualized student schedules to ensure deadlines are met
- Teach with ability to change management styles based on student needs
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
Intern
Yo Art Inc.
Mount Pleasant, SC
05.2020 - 08.2020
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data and donor information
- Research, apply, and write grants
- Curate posts and managed social media
Assistant Manager
Seabrook Island Club
Seabrook Island, SC
05.2019 - 08.2019
- Created a set of standards for business operations
- Trained new employees and organized the weekly staff schedule
- Rotations in events, recreation, membership, and HR
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reviewed sales and gross profit report to assess company efficiency
Education
Bachelor of Arts - Arts Management
College of Charleston
Charleston, SC08.2020
Skills
- Team Management
- Strategic Planning
- Organization
- Project Management
- Effective Communication
- Administrative Skills
Timeline
Trust & Safety Team Lead
TikTok
04.2022 - 07.2024
Content Moderator
TikTok
06.2021 - 04.2022
Professional Learning Coach
K- 12 Online Learning
08.2020 - 05.2021
Intern
Yo Art Inc.
05.2020 - 08.2020
Assistant Manager
Seabrook Island Club
05.2019 - 08.2019
Bachelor of Arts - Arts Management
College of Charleston