Amanda Diaz Martin
Miami,FL
Summary
Personable and dedicated Customer Service and Sales Professional with extensive experience leading high-performing teams. Proven track record of fostering strong client relationships, resolving conflicts, and exceeding sales goals. Bilingual, enthusiastic, and results-oriented, with a demonstrated passion for team development, customer satisfaction, and driving business growth.
Overview
6
6
years of professional experience
Work History
Manager in Sales Acquisition
AT&T
12.2024 - Current
- Provide coaching and support to sales representatives to drive productivity.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Team Lead
AT&T Mobility
03.2023 - 12.2024
- Worked different stations to provide optimal coverage and meet production goals.
- Motivated and supported team through daily operations oversight.
- Enhanced customer satisfaction through proactive problem-solving and consistent follow-up.
Premier Service Consultant
AT&T Mobility
12.2020 - 03.2023
- Delivered high-quality customer service by responding promptly to inquiries and resolving issues efficiently.
- Maintained customer satisfaction through post-sale support.
- Handled customer complaints with professionalism, ensuring long-term client retention.
Store Manager
Cricket Wireless
04.2019 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Master of Science - Mass Communications
Florida International University
Miami, FL07.2023
Bachelor of Arts - Mass Communications
Florida International University
Miami, FL12.2021
Skills
- Sales Strategy & Execution
- Customer Service Excellence
- Conflict Resolution
- Team Leadership & Coaching
Accomplishments
- Top Performer (4x in 2022) with year-end attainment of 120.25%
- 3x Summit Award Winner
- Service Excellence Award Recipient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager in Sales Acquisition
AT&T
12.2024 - Current
Team Lead
AT&T Mobility
03.2023 - 12.2024
Premier Service Consultant
AT&T Mobility
12.2020 - 03.2023
Store Manager
Cricket Wireless
04.2019 - 12.2020
Bachelor of Arts - Mass Communications
Florida International University
Master of Science - Mass Communications
Florida International University
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