Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amanda C. Chavez

Albuquerque,NM

Summary

Results-driven Senior Sales Executive and high-performing Partner Experience/Global Account Operations Manager with a proven track record of driving revenue growth and fostering strong client relationships. Skilled in negotiation, strategic planning, and market analysis. Valued for collaboration, adaptability, and consistent achievement of targets in dynamic environments. Renowned for reliability and a results-driven approach. Excel in marketing, promoting, and selling leading software, hardware, and training certification plans to customers in prominent corporate, SMB, SLED/FED, and commercial accounts. Skilled strategist transforming improvement plans into workable solutions. Consistently delivers optimal results, exceeding sales quota, operational performance targets and yielding measurable outcomes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Global Education Sales Executive

VMware, Inc.
01.2020 - Current
  • Assigned to SLED/FED, West, NE, NC territories
  • Strategically works closely with the VMware field sales teams to identify, prospect, and secure business opportunities to strategically drive new education/training sales revolving around vSphere, VMware Cloud Foundation, Cloud Management & Automation, Data Center Virtualization, Digital Workspace, Desktop/Mobility and Network Virtualization.
  • Responsible for closing strategic and onsite education/training sales for VMware’s Americas Education Organization.
  • Conduct/prospect active/inactive account sales calls both independently and jointly with field sales.
  • Consulted with customers and internal/external Partners to ensure successful value realization in delivery of training solutions to customers.
  • Identify prospects and develop sales strategies to secure new business. This includes sales calls, competitive analysis, coordination of presentations and proposals, direct mail campaigns, and follow up activity coordinated within that plan/approach.
  • As a trusted advisor, build in-depth knowledge of client business priorities, challenges and initiatives that can be translated into education/training sales opportunities.
  • Manage direct relationships with management/CEO level contacts for all key accounts.
  • Lead the proposal and work order process for assigned accounts & territory.
  • Provide reliable sales forecasts on a weekly, monthly, and quarterly basis.
  • In depth channel process experience.
  • Served as a key leader/liaison in education/training within each account team.
  • Lead the implementation of go-to-market for maximizing revenue, consumption, and growth across education/training sales.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Negotiated terms within our contractual Enterprise Learning Solution offerings with clients, securing favorable conditions for both parties while maximizing profitability.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Secured new clients by developing and implementing strategic sales plans that focused on target industries.
  • Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
  • Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing in order to customize training offerings.

Partner Experience Manager (PEM)-Americas Sales Operations-Ingram Micro-Expert

HP Inc.
01.2017 - 01.2019
  • Manage all operational & financial issues of high complexity for Ingram Micro.
  • Plan and lead business analysis presentations and provide improvement recommendations to sales leads and business units.
  • Act as a point of escalation and collaborate with other service teams to drive resolution of operational/customer satisfaction issues in support of the customer/partner/distributor requirements.
  • Prepare and lead out operational performance reviews (QBR) with the partner and drive improvement plans.
  • Regularly present a review of business objectives/performance including ROI, rundown of business results, and provide a preview of upcoming improvement initiatives.
  • Collaborate/communicate daily with Ingram Micro business unit leads to ensure all needs are being met with efficiency and effectiveness.
  • Developed and implemented strategies to enhance partner relations.
  • Developed metrics-driven approach for evaluating Experience Manager performance against set benchmarks.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Investigated and resolved accounting, service and delivery concerns.

Global Account Operations Manager- Advanced III

HP Inc.
01.2014 - 01.2017
  • Lead out and drove operational excellence in various global regions within West account region.
  • Design procurement solutions for customer expectations/business needs across business units.
  • Project Manage the implementation of proposed solutions within deployment, services and customer specific needs.
  • Develop concise action plans for sales operations, procurement teams and sales leads while monitoring performance results.
  • Present quarterly business results that include a review of business objectives and performance.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
  • Improved operational efficiency by automating manual processes, saving time and streamlining workflows within the department.
  • Led successful change management initiatives in response to evolving industry demands, enabling the organization to adapt quickly while maintaining high levels of client satisfaction.
  • Met or exceeded account objectives for revenue and gross profit.
  • Managed high-profile accounts, ensuring seamless delivery of services and maintaining strong client relationships.
  • Analyzed individual, team and account performance by performing root cause analysis and developing corrective action plans.
  • Developed and maintained client rapport and client satisfaction as measured by end-user satisfaction, client surveys and client feedback.
  • Reduced operational errors through thorough analysis of account data and proactive troubleshooting.
  • Collaborated with cross-functional teams to develop comprehensive solutions tailored to meet unique client needs.
  • Maintained up-to-date knowledge of relevant regulatory changes affecting account operations practices, ensuring continued compliance across all activities.
  • Established a robust documentation system for managing account records, ensuring easy access to information for future reference.
  • Developed strong relationships with key stakeholders, fostering partnerships that contributed to the overall success of account operations efforts.
  • Streamlined account operations by implementing efficient processes and workflow improvements.
  • Reduced operational risks while organizing data to forecast performance trends.

Inside Sales Rep II-PPS Corporate Print South Central

Hewlett Packard
01.2011 - 01.2014
  • Align the account strategy/sales motion plan to maximize client value while exceeding print quota within established account base.
  • Responsible for US and Global pipeline/forecasting in collaboration with the field team.
  • Generate print revenue, provide technical information and develop relationships within the assigned territory.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross-selling.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.


Inside Sales Rep II-PPS Corporate West -PC & Print

Hewlett Packard
01.2009 - 01.2011
  • Successfully nurtured/closed new opportunities that resulted in a substantial increase in revenue for the print/PC portfolio.
  • Lead out on strategies within PC configuration & successful deployment needs.
  • Manage relationships within assigned accounts and generate new leads.
  • Responsible for US and Global pipeline/forecasting in collaboration with the field team.
  • Responsible for attaining new leads and converting them into ongoing customers.
  • Expert sales consultant specialized in HP PC/print hardware and software.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Education

MBA - International Business Management

Strayer University
Norfolk, VA
01-2012

Bachelor's Degree - Biology, Chemistry

New Mexico Highlands University
Las Vegas, NM
01-2008

Skills

  • Exceeds Sales Quota
  • Leadership
  • Strategic Planning
  • Project Management
  • Develop Post-Analysis Process Improvement Plans
  • Financial Analysis
  • Identify Prospects/Develop Sales Strategies
  • Expert in Global Business Sales Processes
  • Supply Chain & Channel Experience
  • Strategic/Critical Thinking/Problem Solving
  • Strategic Investigation Analysis Skills
  • Excellent Communication Skills
  • Effective Persuasion Skills
  • Strategic Vision Encompassing Scalability/Efficiency/Impact
  • Sales Expertise
  • Operations and Finance Expert

Accomplishments

Reverse Resell First Place Competition Award Q4 2022-VMware

Above & Beyond Sales Leadership Award 2022-VMware

FY23 Q2-Top Team Award 2023-VMware

Extra Mile Contribution Award 2023-VMware

Top 5 Learning & Services Highest ELS Revenue Award-VMware

Highest Sales in CarePack Attach 2018-HP Inc.

Outstanding Sales Performance 2009-2015-HP Inc.

Certification

SSGI Certification

VSphere ICM Class Certification


Timeline

Senior Global Education Sales Executive

VMware, Inc.
01.2020 - Current

Partner Experience Manager (PEM)-Americas Sales Operations-Ingram Micro-Expert

HP Inc.
01.2017 - 01.2019

Global Account Operations Manager- Advanced III

HP Inc.
01.2014 - 01.2017

Inside Sales Rep II-PPS Corporate Print South Central

Hewlett Packard
01.2011 - 01.2014

Inside Sales Rep II-PPS Corporate West -PC & Print

Hewlett Packard
01.2009 - 01.2011

MBA - International Business Management

Strayer University

Bachelor's Degree - Biology, Chemistry

New Mexico Highlands University

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